At a Glance
- Tasks: Support customers with IT issues and provide hands-on assistance on-site.
- Company: Join a dynamic Managed Services Provider focused on innovation.
- Benefits: Competitive pay, flexible working hours, and opportunities for growth.
- Other info: Collaborative team environment with a focus on professional development.
- Why this job: Make a real difference by solving tech problems and helping users thrive.
- Qualifications: Experience with Microsoft 365 and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Requests that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other installation activities.
Job requirements:
- Working for a Managed Services Provider (MSP or MSSP)
- Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot)
- Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
- Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
- Ability to demonstrate excellent troubleshooting skills
- Ability to demonstrate strong team working and team leadership skills
Job responsibilities:
- Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
- Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
- Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remote-hands for our Resolver Groups
- Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
- Completing Incidents, Service Requests and other defined activities including performing Proactive Checks, basic Event Triage and resolving subsequent issues within agreed parameters, handing-off to other Resolve Groups and third parties when needed
- You may also be assigned to a specific customer or group of customers with special responsibility for arranging and completing work, attending meetings and acting as a single-point-of-contact for both inside and outside of Zenzero. This may include working customer’s sites for longer periods of time
- When not visiting customer sites you will work from a Zenzero office and provide general support services
- Ensuring Field Services fulfil all KPIs
- Ensuring the Zenzero knowledgebase is up to date
- Ensuring Field Services achieve SLAs
Onsite IT Engineer in London employer: Zenzero
At Zenzero, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Onsite IT Engineers benefit from comprehensive training and development opportunities, ensuring continuous professional growth while working in a supportive environment that values teamwork and excellence in service delivery. Located in a vibrant area, our team enjoys a balance of engaging client interactions and the flexibility of office-based support, making Zenzero a rewarding place to advance your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT enthusiasts. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT. This is a great way to demonstrate your technical understanding of Microsoft 365, Azure, and other systems to potential employers.
✨Tip Number 3
Don’t just apply for jobs; tailor your approach! When you find a role that excites you, make sure to highlight your relevant experience with ITIL, SLAs, and troubleshooting in your conversations. We want to see how you can fit into our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Zenzero. Let’s get you started on this exciting journey!
We think you need these skills to ace Onsite IT Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Onsite IT Engineer role. Highlight your experience with Microsoft 365, Azure, and any ITSM tools you've used. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t forget to showcase your troubleshooting skills. Give examples of how you've resolved incidents or service requests in the past. We love seeing real-life scenarios that demonstrate your expertise!
Be Clear and Concise:When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re excited about joining our team!
Apply Through Our Website:Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Zenzero
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, Intune, and Autopilot. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Understand SLAs and ITIL Framework
Familiarise yourself with Service Level Agreements (SLAs) and the ITIL framework. Be prepared to explain how you've worked within these structures before, especially in terms of Incident Management and Service Request Fulfilment. This will demonstrate your operational understanding and readiness for the role.
✨Showcase Your Team Spirit
Since this role involves a lot of teamwork, think of examples where you've successfully collaborated with others. Whether it's leading a project or supporting a colleague, be ready to share specific instances that highlight your team working and leadership skills.
✨Prepare for Real-World Scenarios
Expect to be asked about how you'd handle specific incidents or service requests. Prepare some scenarios from your past experience where you resolved issues under pressure. This will help you illustrate your problem-solving skills and ability to work within defined SLAs.
