Zenzero is seeking a Service Desk Manager to lead the service desk team, drive KPI/SLAs and ensure excellent customer outcomes across our MSP/MSSP operations. You will collaborate with service leaders, manage staffing, and maintain process documentation while building strong relationships with senior stakeholders.
A strong ITIL background, Microsoft 365 expertise and hands-on second-line support are essential.
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Service Desk Manager - Lead High-Impact IT Support in Leeds employer: Zenzero
Zenzero is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to thrive in a fast-growth tech environment. With a strong focus on employee development, we offer numerous growth opportunities and encourage continual learning, ensuring that our team members are equipped to drive service excellence. Located in a vibrant area, our workplace promotes innovation and teamwork, making it an ideal setting for professionals passionate about IT service delivery.
