At a Glance
- Tasks: Provide advanced support and manage complex technical tickets while mentoring the team.
- Company: Join Zenzero, a dynamic company in Leeds focused on high-quality service delivery.
- Benefits: Professional growth opportunities and a chance to work with cutting-edge technology.
- Other info: A vibrant work environment that encourages collaboration and career advancement.
- Why this job: Make a real impact by ensuring client satisfaction and compliance with KPIs and SLAs.
- Qualifications: Over three years of MSP experience and knowledge of Microsoft tools and ITIL practices.
The predicted salary is between 35000 - 45000 £ per year.
Zenzero is seeking a Senior Service Desk Engineer in Leeds to provide advanced support, manage technically complex tickets, and mentor the service desk team. The role involves ensuring compliance with KPIs and SLAs, along with fostering strong client relationships.
Candidates must have over three years of MSP experience, knowledge of Microsoft tools, ITIL practices, and relevant certifications. This dynamic position offers opportunities for professional growth while ensuring high-quality service delivery.
Senior Service Desk Engineer - VIP SLA Leader in Leeds employer: Zenzero
Zenzero is an exceptional employer that prioritises employee development and fosters a collaborative work culture in Leeds. With a focus on professional growth, our team members benefit from mentorship opportunities and the chance to work on technically complex projects, all while ensuring compliance with KPIs and SLAs. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Engineer - VIP SLA Leader in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Zenzero or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and ITIL practices. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience with complex tickets and client relationships.
✨Tip Number 3
Showcase your mentoring skills! Think of examples where you've helped others grow in their roles. This is key for a Senior Service Desk Engineer, so be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Service Desk Engineer - VIP SLA Leader in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with MSPs and showcases your knowledge of Microsoft tools and ITIL practices. We want to see how your skills align with the Senior Service Desk Engineer role, so don’t hold back!
Showcase Your Achievements:When writing your application, include specific examples of how you've managed complex tickets or improved service delivery in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Personable:Since this role involves fostering strong client relationships, let your personality shine through in your application. We’re looking for someone who can connect with clients and team members alike, so don’t be afraid to show us who you are!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zenzero
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft tools and ITIL practices. Be ready to discuss specific scenarios where you've managed complex tickets or improved service delivery.
✨Showcase Your Experience
With over three years of MSP experience, you’ll want to highlight your past roles. Prepare examples that demonstrate how you've met KPIs and SLAs, and how you've built strong client relationships in previous positions.
✨Mentorship Matters
Since mentoring is a key part of this role, think about how you've supported your team in the past. Be prepared to share stories about how you've helped others grow and improve their skills.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Zenzero's service desk operations and their approach to client relationships. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
