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For Companies At a Glance
- Tasks: Support customers with IT issues, installations, and configurations both remotely and on-site.
- Company: Join Zenzero, a dynamic company focused on delivering top-notch IT services.
- Benefits: Enjoy flexible work options, a collaborative culture, and opportunities for professional growth.
- Why this job: Be part of a team that values innovation and customer satisfaction while enhancing your tech skills.
- Qualifications: Knowledge of Microsoft 365, ITIL practices, and experience with ITSM tools required.
- Other info: Work from home or in the office, with travel to customer sites for hands-on support.
The predicted salary is between 30000 - 42000 £ per year.
Field Services Engineer
As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other installation activities.
Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites – this includes acting as remote-hands for our Resolver Groups
Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
When not visiting customer sites you will work from a Zenzero office and provide general support services
Ensuring Field Services fulfil all KPIs
Ensuring Field Services achieve SLAs
Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot)
Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
IT Service Desk Engineer - Remote & Office employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer - Remote & Office
✨Tip Number 1
Familiarize yourself with Microsoft 365 and other relevant IT systems like Azure, Intune und Autopilot. Zeige in deinem Gespräch, dass du praktische Erfahrungen mit diesen Technologien hast und bereit bist, dein Wissen weiter auszubauen.
✨Tip Number 2
Stelle sicher, dass du ein gutes Verständnis von ITIL-Prozessen hast, insbesondere in Bezug auf SLAs und Incident Management. Bereite Beispiele vor, wie du in der Vergangenheit mit solchen Prozessen umgegangen bist.
✨Tip Number 3
Wenn du über ConnectWise Manage oder ähnliche ITSM-Tools Erfahrung hast, bringe dies zur Sprache. Zeige, wie du diese Tools genutzt hast, um die Effizienz zu steigern und Probleme zu lösen.
✨Tip Number 4
Bereite dich darauf vor, über deine Erfahrungen im direkten Kundenkontakt zu sprechen. Betone, wie du in der Vergangenheit Endbenutzern geholfen hast und welche Strategien du anwendest, um ihre Bedürfnisse zu verstehen und zu erfüllen.
We think you need these skills to ace IT Service Desk Engineer - Remote & Office
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Desk Engineer position. Highlight key responsibilities such as supporting end-users, working on incidents, and understanding SLAs. Tailor your application to reflect your experience in these areas.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with Microsoft 365, Azure, and ITSM tools like ConnectWise Manage or ServiceNow. Provide specific examples of how you've successfully managed incidents and service requests in previous roles.
Showcase Technical Skills: Detail your technical skills related to desktop support, network troubleshooting, and server management. Mention any certifications or training you have that are relevant to the role, as this will demonstrate your capability to meet the job's requirements.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Share why you are interested in working as an IT Service Desk Engineer and how you can contribute to their team.
How to prepare for a job interview at Zenzero
✨Show Your Technical Knowledge
Be prepared to discuss your experience with Microsoft 365, Azure, Intune, and Autopilot. Highlight specific projects or tasks where you utilized these technologies, as this will demonstrate your technical understanding and relevance to the role.
✨Understand SLAs and KPIs
Familiarize yourself with the concepts of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Be ready to explain how you've met these in previous roles, as this shows your commitment to service excellence.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled incidents or service requests that required on-site support. Discuss your approach to troubleshooting and resolving issues, as this is crucial for a Field Services Engineer.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's field services operations, team dynamics, and expectations. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
