Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by resolving IT incidents and requests on-site and remotely.
- Company: Join Zenzero, a dynamic Managed Services Provider focused on innovative IT solutions.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative team culture.
- Why this job: Make a real impact by helping clients with their tech needs while growing your skills in a supportive environment.
- Qualifications: Experience with Microsoft 365, ITIL practices, and strong troubleshooting skills are essential.
- Other info: Opportunity to work closely with clients and be a key point of contact for IT support.
The predicted salary is between 30000 - 42000 £ per year.
As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Requests that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other installation activities.
Responsibilities:
- Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards.
- Visiting customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities.
- Providing reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remote-hands for our Resolver Groups.
- Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks.
- Completing Incidents, Service Requests and other defined activities including performing Proactive Checks, basic Event Triage and resolving subsequent issues within agreed parameters, handing-off to other Resolve Groups and third parties when needed.
- You may also be assigned to a specific customer or group of customers with special responsibility for arranging and completing work, attending meetings and acting as a single-point-of-contact for both inside and outside of Zenzero. This may include working customer’s sites for longer periods of time.
- When not visiting customer sites you will work from a Zenzero office and provide general support services.
- Ensuring Field Services fulfil all KPIs.
- Ensuring the Zenzero knowledgebase is up to date.
- Ensuring Field Services achieve SLAs.
Ideal Experience:
- Working for a Managed Services Provider (MSP or MSSP).
- Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot).
- Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask).
- Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management.
- Ability to demonstrate excellent troubleshooting skills.
- Ability to demonstrate strong team working and team leadership skills.
IT Field Services Engineer employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Services Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Intune. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the field, especially those who work for Managed Services Providers. Attend industry events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss your troubleshooting skills in detail during interviews. Be ready to share specific examples of how you've resolved incidents or service requests in previous roles, particularly in ITIL-aligned environments.
✨Tip Number 4
Showcase your team working and leadership abilities by highlighting any relevant experiences where you've led a project or collaborated effectively with others. This will demonstrate your fit for the role and the importance of teamwork in Field Services.
We think you need these skills to ace IT Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of an IT Field Services Engineer. Emphasise your knowledge of Microsoft 365, Azure, and any experience with ITSM tools like ConnectWise Manage.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work under defined SLAs. Mention specific examples of how you've successfully handled incidents or service requests in previous roles.
Highlight Technical Skills: In your application, clearly outline your technical skills, especially those related to end-user computing devices and troubleshooting. Include any certifications or training that demonstrate your expertise in the required areas.
Showcase Teamwork and Leadership: Since the role requires strong team working and leadership skills, provide examples in your application of how you've effectively collaborated with others or led a team in past projects or roles.
How to prepare for a job interview at Zenzero
✨Showcase Your Technical Skills
Make sure to highlight your knowledge of Microsoft 365, Azure, and other relevant IT systems during the interview. Be prepared to discuss specific experiences where you successfully resolved technical issues or completed installations.
✨Demonstrate Problem-Solving Abilities
Prepare examples that showcase your troubleshooting skills. Discuss situations where you had to think on your feet to resolve incidents or service requests, especially in high-pressure environments.
✨Emphasise Team Collaboration
Since this role involves working closely with both customers and internal teams, be ready to talk about your experience in team settings. Highlight any leadership roles you've taken on and how you’ve contributed to team success.
✨Understand SLAs and KPIs
Familiarise yourself with the concepts of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Be prepared to discuss how you have met or exceeded these in previous roles, as this will demonstrate your alignment with the company's operational standards.
