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- Tasks: Support customers by resolving IT issues and providing on-site assistance.
- Company: Join a dynamic team at Zenzero, a leading Managed Services Provider.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for growth.
- Why this job: Make a real difference in tech support while developing your skills.
- Qualifications: Experience with Microsoft 365 and strong troubleshooting abilities required.
- Other info: Work in a collaborative environment with great career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Requests that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other installation activities.
Responsibilities:
- Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards.
- Visiting customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities.
- Providing reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remote-hands for our Resolver Groups.
- Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks.
- Completing Incidents, Service Requests and other defined activities including performing Proactive Checks, basic Event Triage and resolving subsequent issues within agreed parameters, handing-off to other Resolve Groups and third parties when needed.
- You may also be assigned to a specific customer or group of customers with special responsibility for arranging and completing work, attending meetings and acting as a single-point-of-contact for both inside and outside of Zenzero. This may include working customer’s sites for longer periods of time.
- When not visiting customer sites you will work from a Zenzero office and provide general support services.
- Ensuring Field Services fulfil all KPIs.
- Ensuring the Zenzero knowledgebase is up to date.
- Ensuring Field Services achieve SLAs.
Ideal Experience:
- Working for a Managed Services Provider (MSP or MSSP).
- Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot).
- Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask).
- Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management.
- Ability to demonstrate excellent troubleshooting skills.
- Ability to demonstrate strong team working and team leadership skills.
IT Field Services Engineer employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
We think you need these skills to ace IT Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Services Engineer role. Highlight your experience with Microsoft 365, ITIL practices, and any relevant tools like ConnectWise Manage. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Troubleshooting Skills: In your application, be sure to mention specific examples of your troubleshooting skills. Whether it's resolving incidents or managing service requests, we want to know how you've tackled challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!