Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with IT issues and installations, ensuring smooth operations.
- Company: Join Zenzero, a dynamic Managed Services Provider focused on innovative IT solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and hands-on experience.
- Why this job: Be part of a collaborative team making a real impact in the tech world.
- Qualifications: Knowledge of Microsoft 365, ITIL practices, and strong troubleshooting skills required.
- Other info: Work from our office when not on-site, with potential for long-term customer engagements.
The predicted salary is between 30000 - 42000 ÂŁ per year.
As part of a Field Services team, you will support our customers and their end‑users by providing general advice and guidance as well as working on incidents and service requests that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our project teams with deployments and other installation activities.
Job Requirements
- Working for a Managed Services Provider (MSP or MSSP)
- Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot)
- Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
- Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
- Ability to demonstrate excellent troubleshooting skills
- Ability to demonstrate strong team working and team leadership skills
Job Responsibilities
- Building and configuring end‑user‑computing devices like desktops, laptops and tablet devices to agreed standards
- Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
- Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites – this includes acting as remote‑hands for our Resolver Groups
- Providing end‑user support and assistance for typical Desktop, Office and other End‑user Computing tasks
- Completing incidents, service requests and other defined activities including performing proactive checks, basic event triage and resolving subsequent issues within agreed parameters, handing‑off to other Resolve Groups and third parties when needed
- You may also be assigned to a specific customer or group of customers with special responsibility for arranging and completing work, attending meetings and acting as a single‑point‑of‑contact for both inside and outside of Zenzero. This may include working customer’s sites for longer periods of time
- When not visiting customer sites you will work from a Zenzero office and provide general support services
- Ensuring Field Services fulfil all KPIs
- Ensuring the Zenzero knowledgebase is up to date
- Ensuring Field Services achieve SLAs
Seniority level
- Associate
Employment type
- Full‑time
Job function
- Information Technology and Engineering
Referrals increase your chances of interviewing at Zenzero by 2x
#J-18808-Ljbffr
IT Field Services Engineer employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Services Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365, Azure, Intune, and Autopilot. Having hands-on experience or even just a solid understanding of these platforms will set you apart from other candidates.
✨Tip Number 2
Brush up on your ITIL knowledge, especially around SLAs and Incident Management. Being able to discuss how you've applied these principles in past roles can demonstrate your readiness for the position.
✨Tip Number 3
If you have experience with ITSM tools like ConnectWise Manage, ServiceNow, or Remedy, be prepared to share specific examples of how you've used them to improve service delivery or resolve incidents.
✨Tip Number 4
Showcase your troubleshooting skills by preparing a few scenarios where you successfully resolved complex issues. This will help illustrate your problem-solving abilities during any discussions with us.
We think you need these skills to ace IT Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Field Services, particularly with Microsoft 365, Azure, and ITIL practices. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your troubleshooting skills and team leadership experience. Mention specific examples of how you've successfully managed incidents or service requests in previous roles.
Showcase Technical Skills: In your application, clearly outline your technical understanding of ITSM tools like ConnectWise Manage or ServiceNow. Provide examples of how you've used these tools in past positions to manage incidents or support customers.
Highlight Customer Interaction Experience: Since the role involves visiting customer sites, emphasise any previous experience you have in providing on-site support or working directly with clients. This will show your ability to communicate effectively and handle customer needs.
How to prepare for a job interview at Zenzero
✨Showcase Your Technical Skills
Make sure to highlight your knowledge of Microsoft 365, Azure, and ITIL practices during the interview. Be prepared to discuss specific experiences where you've successfully applied these skills in real-world scenarios.
✨Demonstrate Troubleshooting Abilities
Prepare to share examples of how you've tackled complex technical issues in the past. Interviewers will be keen to see your problem-solving process and how you approach incidents that require immediate attention.
✨Emphasise Teamwork and Leadership
Since this role involves working closely with teams, be ready to discuss your experiences in collaborative environments. Highlight any leadership roles you've taken on and how you’ve contributed to team success.
✨Understand SLAs and KPIs
Familiarise yourself with the concepts of Service Level Agreements and Key Performance Indicators. Be prepared to explain how you have met or exceeded these metrics in previous roles, as this will demonstrate your alignment with the company's operational goals.
