EUC Engineer in Coventry

As an on-site End User Computing Engineer, you will be responsible for maintaining hardware and resolving technical issues efficiently to minimize downtime while ensuring the security and accuracy of IT assets.

Knowledge required

• MDT
• Apple business manager
• Google Workspace

Job responsibilities

• Provide first-line support by troubleshooting, diagnosing, and resolving technical issues or escalating them to service desk managers, incident managers, or problem managers as needed.
• Maintain secure configuration and ensure accurate documentation of IT systems.
• Control IT assets in one or more areas, ensuring proper tracking and management.
• Verify the location and state of IT assets to maintain accountability and compliance.
• Show an awareness of process efficiency improvements and common optimization methods.
• Support specific activities aimed at improving development processes.
• Spot and identify obvious deficiencies in workflows, systems, or technical setups.
• Coach and mentor associates, sharing knowledge and best practices to enhance team capabilities.
• Collaborate with IT teams to improve support processes and enhance the overall user experience.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology