Customer Success Manager in Chichester

Customer Success ManagerAs a Customer Success Manager, you will be responsible for supporting our customers throughout their journey with our company. You will work closely with our sales, marketing, and technical teams to ensure that our customers receive the best possible experience. Your goal will be to help our customers achieve their goals and ensure their satisfaction with our services.

Responsibilities:

Develop and maintain strong relationships with customers, including regular communication and check-ins to ensure their success and satisfaction with our service

Collaborate with sales, marketing, and technical teams to understand customer needs and develop strategies for retention and growth

Identify potential areas of improvement in our service based on customer feedback and work with the technical team to implement changes

Provide support to customers to help them effectively use our service

Identify and address customer concerns and issues in a timely and effective manner

Participate in customer onboarding and provide ongoing support throughout the customer lifecycle

Ensure customers are aware of our full suite of services and upselling/cross‐selling where possible.

Requirements:

2+ years of experience in a customer-facing role

Excellent communication skills, both verbal and written

Strong interpersonal skills with the ability to build relationships with customers and internal stakeholders

Ability to work independently and as part of a team

Strong problem-solving and analytical skills

Seniority LevelMid-Senior level

Employment TypeFull‐time

Job FunctionCustomer Service and Information Technology

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