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- Tasks: Provide top-notch support to clients and resolve issues efficiently.
- Company: Join a leading IT services company with a focus on teamwork.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be the hero who helps customers solve their tech problems every day.
- Qualifications: Technical skills and strong communication abilities are a must.
- Other info: Dynamic team environment with plenty of chances to learn and advance.
The predicted salary is between 28800 - 43200 £ per year.
The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.
Responsibilities
- Answer phone calls from end-users and work to resolve issues, on first contact, where possible.
- Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
- Record your work and time accurately, reflecting the effort expended.
- Make use of tooling to increase accuracy and timeliness of time entries.
- Communicate with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
- Ensure appropriate adherence to performance targets including KPIs and SLAs.
- Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
- Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.
Key Skills
- This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
- Pluralsight Foundation role at Average, or above.
- Foundation level Microsoft certification, or equivalent.
- This role requires that you demonstrate the interpersonal and communication skills required to perform the role.
- Fluent in English, both written and spoken.
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
Service Desk Engineer in Cambridge employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common service desk scenarios and how you'd handle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or completed courses, make sure to mention them during interviews. It’s a great way to demonstrate your commitment to the field.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Service Desk Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight relevant experience and skills that match the job description, like your technical capabilities and customer service experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it professional but let your personality come through – we love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to communicate clearly and professionally. Pay attention to grammar and structure, as this will give us a glimpse of how you’ll interact with our clients.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Zenzero
✨Know Your Tech Stuff
Make sure you brush up on your technical skills relevant to the role. Familiarise yourself with common service desk tools and platforms, as well as any specific technologies mentioned in the job description. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice how you communicate both verbally and in writing. Try role-playing common scenarios with a friend or family member. This will help you articulate your thoughts clearly and professionally during the interview.
✨Understand SLAs and KPIs
Get a good grasp of what SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are, especially in the context of a service desk environment. Be prepared to discuss how you would ensure adherence to these standards and how they impact customer satisfaction.
✨Show Your Team Spirit
This role requires collaboration with various teams, so be ready to share examples of how you've worked effectively in a team setting. Highlight any experiences where you built strong relationships or contributed to a positive team dynamic, as this will demonstrate your ability to fit into their culture.
