At a Glance
- Tasks: Join our Field Services team to solve tech problems and support installations.
- Company: Zenzero, a top UK tech company with rapid growth and high standards.
- Benefits: Private health insurance, generous holidays, flexible work, and social events.
- Other info: Be part of a certified B Corp with excellent career growth opportunities.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: Experience with Microsoft 365 and IT systems; strong troubleshooting skills.
The predicted salary is between 51750 - 63250 £ per year.
Zenzero is one of the UK's fastest-growing technology companies. We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle. The demand is growing, and so are we. We're also a certified B Corp and Scale Up Award winner. That combination matters to us: high growth and high standards aren't in conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading.
About the Role
Join our Field Services team and be the face of Zenzero for our customers, solving problems, keeping technology running, and making a genuine difference to people's working days. From hands-on troubleshooting to supporting major project rollouts, no two days look the same. You'll tackle everything our Service Desk can't resolve remotely, working to defined SLAs while playing a key role in deployments and installations alongside our Project teams.
Requirements
- Experience working for a Managed Services Provider (MSP or MSSP)
- Strong knowledge of Microsoft 365 and broader business IT systems (including Azure, Intune & Autopilot)
- Hands-on experience with ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
- A solid grounding in ITIL-aligned environments, SLAs, Incident Management, Service Request Fulfilment and Change Management
- Sharp troubleshooting instincts and a knack for getting to the root of a problem efficiently
- Genuine team spirit, with the confidence to lead when it counts
What you'll be doing
- Building and configuring end-user devices; desktops, laptops and tablets to our exacting standards
- Visiting customer sites for installations, desk moves, upgrades and other planned work
- Providing reactive, on-site support for Network, Server and Storage equipment, acting as remote-hands for our Resolver Groups
- Supporting end-users with everyday Desktop, Office and computing queries
- Owning Incidents and Service Requests, running Proactive Checks and basic Event Triage, and resolving issues within agreed parameters, looping in other teams when needed
- Potentially taking ownership of a specific customer or group of customers, becoming their trusted single point of contact and occasionally embedding on-site for longer stretches
- Providing wider support services when working from a Zenzero office
- Helping the team consistently hit its KPIs and SLAs, and keeping our knowledgebase sharp and up to date
Benefits
- Private health insurance
- Generous holiday allowance + a day off on your birthday
- Flexible working patterns
- Enhanced pension contributions
- Regular social events across all our offices
Field Service Engineer in Basildon employer: Zenzero
Zenzero is an exceptional employer that prioritises a people-first culture while delivering innovative IT solutions. With recognition as the Nationwide Managed IT Services Company of the Year 2024, employees benefit from a dynamic work environment in the Midlands, where they can grow their careers through meaningful projects and collaboration with talented professionals. The company fosters continuous learning and development, ensuring that team members are equipped to excel in their roles and contribute to the success of both clients and the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Basildon
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Zenzero as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Zenzero and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Zenzero’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in Basildon
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Zenzero, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Zenzero, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Zenzero.
How to prepare for a job interview at Zenzero
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Zenzero offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Zenzero but also helps you get a feel for whether you’d thrive in that environment.
