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- Tasks: Provide top-notch support to clients and resolve issues efficiently.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with great potential for career advancement.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Technical skills and strong communication abilities are essential.
The predicted salary is between 25000 - 35000 £ per year.
The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.
Responsibilities:
- Answer phone calls from end-users and work to resolve issues, on first contact, where possible.
- Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
- Record your work and time accurately, reflecting the effort expended.
- Make use of tooling to increase accuracy and timeliness of time entries.
- Communicate with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
- Ensure appropriate adherence to performance targets including KPIs and SLAs.
- Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
- Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.
Key Skills:
- This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
- Pluralsight Foundation role at Average, or above.
- Foundation level Microsoft certification, or equivalent.
- This role requires that you demonstrate the interpersonal and communication skills required to perform the role.
- Fluent in English, both written and spoken.
Service Desk Engineer in Alcester employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Alcester
✨Tip Number 1
Get your tech skills sharp! Brush up on the tools and platforms mentioned in the job description. If you can show us that you're already familiar with them, you'll stand out from the crowd.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional support, we recommend doing mock calls or chats with friends to nail down your verbal and written communication.
✨Tip Number 3
Network like a pro! Connect with current Service Desk Engineers on LinkedIn or join relevant forums. This can give you insider tips and maybe even a referral when you apply through our website.
✨Tip Number 4
Be ready for the interview! Prepare examples of how you've handled customer issues in the past. We love hearing about real experiences that showcase your problem-solving skills and ability to work under pressure.
We think you need these skills to ace Service Desk Engineer in Alcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your technical skills and any relevant experience that matches the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer support and how your skills align with our needs. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to communicate clearly and professionally. We love seeing candidates who can express themselves well, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zenzero
✨Know Your Tech Stuff
Make sure you brush up on your technical skills relevant to the role. Familiarise yourself with common service desk tools and platforms, as well as any specific technologies mentioned in the job description. Being able to discuss your technical capabilities confidently will impress the interviewers.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and professionally. You might want to role-play common scenarios with a friend or family member to get comfortable with handling customer queries and issues effectively.
✨Understand SLAs and KPIs
Get a good grasp of what SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) mean in the context of a service desk. Be prepared to discuss how you would ensure adherence to these standards and how they impact customer satisfaction.
✨Show Your Team Spirit
This role requires collaboration with various teams, so be ready to share examples of how you've successfully worked in a team environment before. Highlight your ability to build relationships and communicate effectively with colleagues to achieve positive outcomes for customers.