At a Glance
- Tasks: Provide top-notch support for VIP clients and mentor junior engineers.
- Company: Zenzero, a dynamic company focused on exceptional service delivery.
- Benefits: Competitive salary, mentorship opportunities, and a supportive work environment.
- Other info: Opportunity for career growth and to shape the future of service delivery.
- Why this job: Join a team where your expertise makes a real difference for VIP clients.
- Qualifications: Experience in service desk roles and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Zenzero is seeking a Senior Service Desk Engineer in the United Kingdom to ensure continuous service desk support for clients.
You will handle VIP tickets, meet KPIs and SLAs, and mentor junior engineers while deputising for the Service Desk Team Leader.
You will communicate with customers through appropriate channels, log tickets accurately, and drive improvements across the Service Desk and wider organisation.
#J-18808-Ljbffr
Senior Service Desk Engineer: VIP Resolution & Mentorship in Alcester employer: Zenzero
Zenzero is an exceptional employer that prioritises a people-first culture while delivering innovative IT solutions. With recognition as the Nationwide Managed IT Services Company of the Year 2024, employees benefit from a dynamic work environment in the Midlands, where they can grow their careers through meaningful projects and collaboration with talented professionals. The company fosters continuous learning and development, ensuring that team members are equipped to excel in their roles and contribute to the success of both clients and the organisation.
