At a Glance
- Tasks: Resolve technical issues and support clients in a fast-paced environment.
- Company: Join Zenzero, a dynamic tech company focused on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Great chance to enhance your skills and advance your career.
- Why this job: Be part of a team that values learning and problem-solving in tech.
- Qualifications: Experience in IT support and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
To provide technical knowledge and experience to resolve Service Desk incidents and requests for tickets. Working in a fast-paced, dynamic environment supporting a multitude of client and internal systems and applications, on-premises, in Zenzero’s cloud environment and within public cloud services.
Job requirements
- Windows Server Support, Maintenance and Administration, including:
- Active Directory GPO Management
- DNS/DHCP
- Advanced Windows 10/11 Support and Maintenance
- Citrix MCS Support/Admin
- Enterprise Mobility + Security (InTune)
- General diagnostic and troubleshooting skills
- M365 Support and Administration
- Virtualisation technologies
- LAN WAN Wireless Firewalling
- IT degree or equivalent
- Clean UK Driving license and own car
- Desirable experience, skills and qualifications:
- Zero Trust Networking
- OS and Application deployment
- Valid Microsoft Server MCP/MCSA certification
- Valid Office 365 MCP/MCSA
Job responsibilities
- Communicate with clients, end users and 3rd parties via telephone, e-mail and remote support tools to resolve incidents, service requests and provide regular updates.
- Work as a team with other members of the Service Desk support team to resolve client issues and take full ownership of Service Desk tickets that are escalated to you.
- Partake in an out of hours emergency support rota.
- Utilise Zenzero's internal Service Desk systems and any other tools required to complete your role.
- Undertake any training required by Zenzero.
- Complete full documentation of client and internal systems to the required standard.
- Follow policies and procedures to comply with Zenzero's ISO20000 and ISO27001 accreditation.
- Management of your own time and resolution of service requests within SLA.
- Complete additional research when required when faced with unfamiliar technologies to resolve client issues in a timely manner.
- Strive for continuous improvement in everything you do.
- Desire to learn and improve your technical knowledge of Zenzero’s catalogue of preferred technical solutions.
- Share your knowledge, experience and work ethic with other members of the Zenzero teams to aid their own development and exceed Zenzero standards.
- To become involved in other tasks/duties as required.
- Is driven, flexible, with a can-do attitude.
- Has a passion for technology and delivering outstanding customer service, taking the lead where necessary and sharing your technical knowledge.
- Is a determined and resourceful individual, you will enjoy problem solving and be able to think on your feet and find a solution, even when dealing with unfamiliar technologies.
Service Desk Engineer L2 employer: Zenzero Solutions
Zenzero is an exceptional employer that fosters a collaborative and innovative work culture, where Service Desk Engineers are empowered to grow their technical skills while providing top-notch support in a dynamic environment. With a commitment to employee development, Zenzero offers comprehensive training opportunities and encourages knowledge sharing among team members, ensuring that every individual can thrive and contribute to the company's success. Located in a vibrant area, Zenzero also provides a supportive atmosphere that values flexibility and a passion for technology, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer L2
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, don’t hold back on sharing your technical knowledge. Talk about your experience with Windows Server, Active Directory, or any cool projects you've worked on. Let them see your passion for tech!
✨Tip Number 3
Be proactive! If you see a job that fits your skills, apply through our website. Don’t wait for the perfect moment; take the initiative and show us what you’ve got. We love candidates who are eager and ready to jump in!
✨Tip Number 4
Prepare for the unexpected! In interviews, you might face some tricky questions or scenarios. Brush up on your troubleshooting skills and be ready to demonstrate how you’d tackle real-world problems. Think on your feet and let your problem-solving abilities shine!
We think you need these skills to ace Service Desk Engineer L2
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows Server, Active Directory, and M365. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about technology and customer service. Share specific examples of how you've tackled challenges in the past, especially in fast-paced environments like ours.
Show Off Your Problem-Solving Skills:In your application, give us a sneak peek into your troubleshooting process. We love candidates who can think on their feet, so share a story where you resolved a tricky issue, especially with unfamiliar tech!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zenzero Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Active Directory, and M365. Be ready to discuss your experience with troubleshooting and support, as well as any specific tools you've used in the past.
✨Show Off Your Communication Skills
Since you'll be communicating with clients and team members, practice explaining complex technical issues in simple terms. Think of examples where you've successfully resolved incidents or service requests and how you kept everyone updated throughout the process.
✨Demonstrate Your Problem-Solving Skills
Prepare for scenario-based questions where you might need to think on your feet. Consider some tricky situations you've faced in previous roles and how you approached them. Highlight your resourcefulness and determination to find solutions.
✨Emphasise Your Team Spirit
Zenzero values teamwork, so be ready to share experiences where you've collaborated with others to resolve issues. Talk about how you can contribute to the team's success and your willingness to share knowledge and help others grow.
