At a Glance
- Tasks: Manage customer service operations and ensure top-notch service delivery.
- Company: Zenzero Solutions, a leader in IT service management.
- Benefits: Competitive salary, flexible working arrangements, and professional growth opportunities.
- Other info: Onsite work two days a week in the Midlands with excellent career progression.
- Why this job: Join a dynamic team and make a real difference in IT service delivery.
- Qualifications: 5+ years of experience and ITIL4 certification required.
The predicted salary is between 50000 - 70000 £ per year.
Zenzero Solutions is seeking an experienced service operations manager responsible for ensuring the day-to-day management of customer service operations.
You will work onsite at customer locations approximately two days per week in the Midlands.
Responsibilities include managing SLAs, leading IT service reviews, and monitoring contract performance.
The ideal candidate has at least 5 years of experience and relevant ITIL4 certification among other qualifications.
This role demands strong communication and analytical problem-solving skills.
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Senior IT Service Delivery Manager - SIAM & ITIL Expert employer: Zenzero Solutions
Zenzero Solutions is an excellent employer that values its employees by fostering a collaborative and innovative work culture. With a focus on professional development, we offer numerous growth opportunities and support for continuous learning, particularly in the dynamic field of IT service management. Working onsite in the Midlands allows for a balanced approach to teamwork and client engagement, making it a rewarding environment for those looking to make a meaningful impact.
