At a Glance
- Tasks: Resolve technical incidents and requests in a fast-paced, dynamic environment.
- Company: Join Zenzero, a tech-savvy company focused on innovation and customer service.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Great chance to learn and develop in a supportive environment.
- Why this job: Be part of a team that values your passion for technology and problem-solving.
- Qualifications: Experience with Windows Server, Active Directory, and strong troubleshooting skills.
The predicted salary is between 35000 - 45000 £ per year.
To provide technical knowledge and experience to resolve Service Desk incidents and requests for tickets. Working in a fast-paced, dynamic environment supporting a multitude of client and internal systems and applications, on-premises, in Zenzero’s cloud environment and within public cloud services.
Job requirements:
- Windows Server Support, Maintenance and Administration, including:
- Active Directory
- GPO Management
- DNS/DHCP
- Advanced Windows 10/11 Support and Maintenance
- Citrix MCS Support/Admin
- Enterprise Mobility + Security (InTune)
- General diagnostic and troubleshooting skills
- M365 Support and Administration
- Virtualisation technologies
- LAN/WAN
- Wireless
- Firewalling
- IT degree or equivalent
- Clean UK Driving license and own car
Desirable experience, skills and qualifications:
- Zero Trust Networking
- OS and Application deployment
- Valid Microsoft Server MCP/MCSA certification
- Valid Office 365 MCP/MCSA
Job responsibilities:
- Communicate with clients, end users and 3rd parties via telephone, e-mail and remote support tools to resolve incidents, service requests and provide regular updates.
- Work as a team with other members of the Service Desk support team to resolve client issues and take full ownership of Service Desk tickets that are escalated to you.
- Partake in an out of hours emergency support rota.
- Utilise Zenzero's internal Service Desk systems and any other tools required to complete your role.
- Undertake any training required by Zenzero.
- Complete full documentation of client and internal systems to the required standard.
- Follow policies and procedures to comply with Zenzero's ISO20000 and ISO27001 accreditation.
- Management of your own time and resolution of service requests within SLA.
- Complete additional research when required when faced with unfamiliar technologies to resolve client issues in a timely manner.
- Strive for continuous improvement in everything you do.
- Desire to learn and improve your technical knowledge of Zenzero’s catalogue of preferred technical solutions.
- Share your knowledge, experience and work ethic with other members of the Zenzero teams to aid their own development and exceed Zenzero standards.
- To become involved in other tasks/duties as required.
- Is driven, flexible, with a can-do attitude.
- Has a passion for technology and delivering outstanding customer service, taking the lead where necessary and sharing your technical knowledge.
- Is a determined and resourceful individual, you will enjoy problem solving and be able to think on your feet and find a solution, even when dealing with unfamiliar technologies.
Service Desk Engineer L2 in London employer: Zenzero Solutions
Zenzero is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Service Desk Engineers looking to grow their technical skills. With a commitment to employee development, Zenzero offers extensive training opportunities and encourages knowledge sharing among team members, all while providing a dynamic environment in which to thrive. Located in a vibrant area, employees benefit from a supportive atmosphere that values flexibility and a passion for technology, ensuring a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer L2 in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zenzero Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zenzero Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zenzero Solutions!
✨Direct Apply to Zenzero Solutions
Let's not forget to apply directly through the Zenzero Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer L2 in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zenzero Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zenzero Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zenzero Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
