At a Glance
- Tasks: Lead service delivery and enhance client relationships in a fast-paced tech environment.
- Company: Join one of the UK's fastest-growing tech companies with top accolades.
- Benefits: Competitive salary, growth opportunities, and a chance to make a real impact.
- Other info: Dynamic team culture with a focus on high standards and real impact.
- Why this job: Be a key player in delivering exceptional service and driving client satisfaction.
- Qualifications: Experience in MSP service delivery and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Description
Zenzero is one of the UK's fastest-growing technology companies.
Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest-growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners.
The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts.
We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle.
The demand is growing, and so are we.
We're also a certified B Corp and Scale Up Award winner.
That combination matters to us: high growth and high standards aren't in conflict here.
Fast growth, high standards, real impact.
If that sounds like your kind of place, keep reading.
Job Overview
We are on the lookout for a dynamic and results-driven Service Delivery Manager to join our esteemed Service Delivery team.
In this pivotal role, you will be the linchpin in maintaining and enhancing a portfolio of our valued clients.
As a key player in our Managed Service Provider (MSP) operations, you will be responsible for delivering exceptional service reviews, generating insightful service reports, and ensuring the seamless execution of key performance metrics such as Response SLA and Resolution SLA for incident management.
You will excel in driving client satisfaction through proactive management of customer feedback, handling complaints with finesse, and ensuring that patching schedules are meticulously planned and executed.
Your expertise in leveraging monitoring tools will be instrumental in identifying and rectifying missing updates or patches, whilst your comprehensive use of ITSM tools will ensure that risks are promptly addressed and mitigated.
As a Service Delivery Manager, you will be a master communicator, adept at conducting monthly/quarterly Service Reviews and maintaining regular, meaningful interactions with clients to foster strong relationships.
Your role will also encompass the creation and maintenance of our internal knowledge system for SOPs and configurations, Manging major incidents from start to finish as well as the preparation of comprehensive P1 Reports for critical incidents with actionable plans for future prevention.
You will also manage small projects and ensure that the teams are collaborating well to ensure that significant progress is made for on-going projects.
If you are a self-motivated professional with a passion for service excellence, an eye for detail, and the ability to thrive in a fast-paced environment, we invite you to join our team and make a tangible impact on our service delivery processes.
Requirements
- Prior experience working within an MSP for service delivery.
- Strong IT background.
- Proven ability to communicate effectively with clients and stakeholders.
- Experience in managing and resolving customer complaints.
- Proficiency in using ITSM tools and monitoring tools.
- Ability to prioritise workloads based on impact and value
- Self-motivated with a willingness to learn and adapt.
Desirable experience, skills and qualifications
- ITIL V4 Foundation certification.
- Experience in proactive scheduling and execution of firmware and patching updates.
- Knowledge of creating and maintaining internal knowledge systems for SOPs and configuration.
Service Delivery Manager in London employer: Zenzero Solutions
Zenzero Solutions is an excellent employer, offering a dynamic work culture in Leeds that fosters collaboration and innovation. With benefits like private health insurance, generous holiday allowances, and flexible working patterns, employees are supported in achieving a healthy work-life balance while also having ample opportunities for professional growth within the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zenzero Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zenzero Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zenzero Solutions!
✨Direct Apply to Zenzero Solutions
Let's not forget to apply directly through the Zenzero Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zenzero Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zenzero Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zenzero Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
