At a Glance
- Tasks: Manage customer service operations and ensure efficient delivery of IT solutions.
- Company: Join Zenzero, an award-winning tech provider with a people-first culture.
- Benefits: Exciting career growth in one of the UK's fastest-growing technology businesses.
- Other info: Work onsite 2 days a week in the Midlands with a dynamic team.
- Why this job: Make a real impact by improving customer experiences and driving innovation.
- Qualifications: Bachelor's degree, 5+ years in IT management, and relevant certifications required.
The predicted salary is between 60000 - 80000 £ per year.
Join Zenzero, an award-winning UK technology and managed services provider helping organisations achieve more through innovative IT, cyber security, cloud and digital solutions. In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery and will be expected to be onsite at customer locations around 2 days per week in the midlands. Ensuring process efficiencies are realised and standardising best practice across the customer experience will be paramount to success in this role. You will work closely with the Account Manager and Service Desk Team leads to ensure that SLAs and contractual commitments are met and any Service Improvement initiatives are delivered in a timely manner.
Requirements
- Requires a relevant bachelor's degree
- At least 5 years of experience and track record in managing large scale IT maintenance related projects or in an existing service management function
- ITIL 4 Foundation certification, plus any relevant specialist certifications
- Enterprise IT Service Management or Operational experience preferable
- Experience working in a SIAM (Service Integration and Management) environment
- Experience implementing AI solutions to improve service desk SLAs and contractual obligation
- Prince2/project management experience
- Experience in c-suite level stakeholder management
- Proactive
- Experience in digital transformation programmes
- Good understanding of M365 and associated licensing models
- Strong analytical problem-solving skills
- Confident communication
Senior Service Delivery Manager in London employer: Zenzero Solutions
Zenzero is an exceptional employer that prioritises a people-first culture while driving innovation in technology and managed services. With recognition as the Nationwide Managed IT Services Company of the Year 2024, employees benefit from a dynamic work environment that fosters professional growth and collaboration, particularly in the vibrant Midlands region. The company offers unique opportunities for career advancement, alongside a commitment to excellence in service delivery, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zenzero Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zenzero Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zenzero Solutions!
✨Direct Apply to Zenzero Solutions
Let's not forget to apply directly through the Zenzero Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Service Delivery Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zenzero Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zenzero Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zenzero Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
