At a Glance
- Tasks: Support customers with IT issues and provide hands-on assistance on-site.
- Company: Join a dynamic Managed Services Provider with a focus on innovation.
- Benefits: Competitive pay, flexible working hours, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a supportive team.
- Why this job: Make a real difference by solving tech problems and enhancing user experiences.
- Qualifications: Knowledge of Microsoft 365, IT systems, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Requests that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other installation activities.
Job requirements
- Working for a Managed Services Provider (MSP or MSSP)
- Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot)
- Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
- Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
- Ability to demonstrate excellent troubleshooting skills
- Ability to demonstrate strong team working and team leadership skills
Job responsibilities
- Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
- Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
- Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remote-hands for our Resolver Groups
- Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
- Completing Incidents, Service Requests and other defined activities including performing Proactive Checks, basic Event Triage and resolving subsequent issues within agreed parameters, handing-off to other Resolve Groups and third parties when needed
- You may also be assigned to a specific customer or group of customers with special responsibility for arranging and completing work, attending meetings and acting as a single-point-of-contact for both inside and outside of Zenzero. This may include working customer’s sites for longer periods of time
- When not visiting customer sites you will work from a Zenzero office and provide general support services
- Ensuring Field Services fulfil all KPIs
- Ensuring the Zenzero knowledgebase is up to date
IT Field Service Engineer employer: Zenzero Solutions
At Zenzero, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our IT Field Service Engineers benefit from ongoing professional development opportunities, competitive remuneration, and the chance to work with cutting-edge technology in a supportive environment. With a focus on employee well-being and a commitment to excellence, Zenzero is the ideal place for those seeking a meaningful career in IT services.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next IT Field Service Engineer role!
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've solved problems in the past. This will demonstrate your expertise and make you stand out from the crowd.
✨Tip Number 3
Don’t forget to leverage social media! Platforms like LinkedIn are great for showcasing your skills and connecting with hiring managers. Make sure your profile is up-to-date and reflects your experience with Microsoft 365, Azure, and ITIL practices.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to reach out directly. It shows you're genuinely interested in joining our team and makes it easier for us to spot your application.
We think you need these skills to ace IT Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Service Engineer role. Highlight your experience with Microsoft 365, Azure, and any ITSM tools you've used. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled tricky tech issues in the past. We love seeing those problem-solving skills in action, so don’t hold back on sharing your success stories!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get across why you're a great fit for the team without waffling on.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Zenzero Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, Intune, and Autopilot. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Understand SLAs and ITIL Framework
Familiarise yourself with Service Level Agreements (SLAs) and the ITIL framework. Be prepared to explain how you've worked within these structures before, especially in terms of Incident Management and Service Request Fulfilment. This will demonstrate your operational understanding and readiness for the role.
✨Showcase Your Team Spirit
Since this role involves a lot of teamwork, think of examples where you've successfully collaborated with others. Whether it's leading a project or supporting a colleague, be ready to share specific instances that highlight your team working and leadership skills.
✨Prepare for Real-World Scenarios
Expect to be asked about how you'd handle specific incidents or service requests. Think through some common issues you might face in the field and how you would resolve them. This practical approach will help you stand out as someone who can think on their feet and provide effective solutions.
