At a Glance
- Tasks: Join our Field Services team to solve tech problems and support major project rollouts.
- Company: Zenzero, a fast-growing tech company with top accolades and a collaborative culture.
- Benefits: Private health insurance, generous holiday allowance, flexible working, and social events.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a real impact by helping businesses thrive with innovative technology solutions.
- Qualifications: Experience in Managed Services, strong Microsoft 365 knowledge, and troubleshooting skills.
The predicted salary is between 45000 - 50000 £ per year.
Zenzero is one of the UK's fastest-growing technology companies. We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle.
Join our Field Services team and be the face of Zenzero for our customers, solving problems, keeping technology running, and making a genuine difference to people's working days. From hands-on troubleshooting to supporting major project rollouts, no two days look the same.
You'll tackle everything our Service Desk can't resolve remotely, working to defined SLAs while playing a key role in deployments and installations.
Requirements:
- Experience working for a Managed Services Provider (MSP or MSSP)
- Strong knowledge of Microsoft 365 and broader business IT systems (including Azure, Intune & Autopilot)
- Hands-on experience with ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
- A solid grounding in ITIL-aligned environments, SLAs, Incident Management, Service Request Fulfilment and Change Management
- Sharp troubleshooting instincts and a knack for getting to the root of a problem efficiently
- Genuine team spirit, with the confidence to lead when it counts
What you'll be doing:
- Building and configuring end-user devices; desktops, laptops and tablets to our exacting standards
- Visiting customer sites for installations, desk moves, upgrades and other planned work
- Providing reactive, on-site support for Network, Server and Storage equipment, acting as remote-hands for our Resolver Groups
- Supporting end-users with everyday Desktop, Office and computing queries
- Owning Incidents and Service Requests, running Proactive Checks and basic Event Triage, and resolving issues within agreed parameters, looping in other teams when needed
- Potentially taking ownership of a specific customer or group of customers, becoming their trusted single point of contact
- Providing wider support services when working from a Zenzero office
- Helping the team consistently hit its KPIs and SLAs, and keeping our knowledgebase sharp and up to date
Benefits:
- Private health insurance
- Generous holiday allowance + a day off on your birthday
- Flexible working patterns
- Enhanced pension contributions
- Regular social events across all our offices
Field Service Engineer in Basildon employer: Zenzero Solutions
Zenzero is an exceptional employer, recognised for its rapid growth and commitment to high standards, making it a fantastic place for a Service Delivery Manager to thrive. With a strong focus on employee development, a collaborative work culture, and the opportunity to work with cutting-edge technology solutions, Zenzero offers a rewarding environment where your contributions truly make a difference. Located in the heart of the UK tech scene, employees benefit from a vibrant community and access to numerous professional growth opportunities.
