At a Glance
- Tasks: Lead customer service operations and enhance delivery through best practices.
- Company: Award-winning tech provider in the UK with a focus on innovation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Collaborate with Account Managers and Service Desk teams for continuous improvement.
- Why this job: Make a real impact on customer experience and service delivery.
- Qualifications: Bachelor's degree, ITIL 4 certification, and 5 years of IT project management experience.
The predicted salary is between 60000 - 80000 £ per year.
Zenzero Solutions Ltd, an award-winning technology provider in the UK, seeks a Service Operations Manager responsible for managing customer service operations and delivery.
The role emphasizes ensuring SLAs are met and enhancing customer experience through standardised best practices.
Ideal candidates will possess a relevant bachelor's degree, ITIL 4 certification, and 5 years of experience in managing IT projects.
You'll work with Account Managers and Service Desk teams to drive service improvements and maintain strong professional relationships with customers.
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We think you need these skills to ace Strategic IT Service Delivery Leader
Service Operations Management
Customer Service Management
ITIL 4 Certification
Project Management
SLA Management
Service Improvement
Relationship Management
