At a Glance
- Tasks: Be the face of Zenzero, solving tech problems and making a difference for customers.
- Company: Join one of the UK's fastest-growing tech companies with a collaborative culture.
- Benefits: Enjoy private health insurance, generous holidays, flexible working, and social events.
- Other info: Dynamic environment with opportunities for growth and a focus on high standards.
- Why this job: Work hands-on with cutting-edge technology and make a real impact every day.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, and troubleshooting skills.
The predicted salary is between 29700 - 36300 £ per year.
About Zenzero
Zenzero is one of the UK's fastest-growing technology companies. We hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners. We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle.
About the Role
Join our Field Services team and be the face of Zenzero for our customers, solving problems, keeping technology running, and making a genuine difference to people's working days. From hands-on troubleshooting to supporting major project rollouts, no two days look the same.
You'll tackle everything our Service Desk can't resolve remotely, working to defined SLAs while playing a key role in deployments and installations alongside our Project teams.
Requirements:
- Experience working for a Managed Services Provider (MSP or MSSP)
- Strong knowledge of Microsoft 365 and broader business IT systems (including Azure, Intune & Autopilot)
- Hands-on experience with ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
- A solid grounding in ITIL-aligned environments, SLAs, Incident Management, Service Request Fulfilment and Change Management
- Sharp troubleshooting instincts and a knack for getting to the root of a problem efficiently
- Genuine team spirit, with the confidence to lead when it counts
What you'll be doing:
- Building and configuring end-user devices; desktops, laptops and tablets to our exacting standards
- Visiting customer sites for installations, desk moves, upgrades and other planned work
- Providing reactive, on-site support for Network, Server and Storage equipment, acting as remote-hands for our Resolver Groups
- Supporting end-users with everyday Desktop, Office and computing queries
- Owning Incidents and Service Requests, running Proactive Checks and basic Event Triage, and resolving issues within agreed parameters, looping in other teams when needed
- Potentially taking ownership of a specific customer or group of customers, becoming their trusted single point of contact and occasionally embedding on-site for longer stretches
- Providing wider support services when working from a Zenzero office
- Helping the team consistently hit its KPIs and SLAs, and keeping our knowledgebase sharp and up to date
Benefits
- Private health insurance
- Generous holiday allowance + a day off on your birthday
- Flexible working patterns
- Enhanced pension contributions
- Regular social events across all our offices
Field Service Engineer in London employer: Zenzero Solutions Ltd
Zenzero is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for IT Service Delivery professionals. Located in the UK, we offer competitive benefits, a strong focus on employee development, and opportunities for career advancement within a culture that prioritises continual improvement and teamwork. Join us to make a meaningful impact while enjoying a supportive atmosphere that fosters both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Zenzero Solutions Ltd as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Zenzero Solutions Ltd and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Zenzero Solutions Ltd’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Zenzero Solutions Ltd, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Zenzero Solutions Ltd, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Zenzero Solutions Ltd.
How to prepare for a job interview at Zenzero Solutions Ltd
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Zenzero Solutions Ltd offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Zenzero Solutions Ltd but also helps you get a feel for whether you’d thrive in that environment.
