Zenzero Solutions Ltd is seeking a Service Desk Manager to lead the service desk team and ensure a consistently excellent customer experience. You will manage performance against KPIs and SLAs while driving improvements across ticket handling, incident resolution and service reporting.
Working with global stakeholders, you will shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams.
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Service Desk Manager – Flexible Hours & Great Benefits in Leeds employer: Zenzero Solutions Ltd
Zenzero is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for IT Service Delivery professionals. Located in the UK, we offer competitive benefits, a strong focus on employee development, and opportunities for career advancement within a culture that prioritises continual improvement and teamwork. Join us to make a meaningful impact while enjoying a supportive atmosphere that fosters both personal and professional growth.
