At a Glance
- Tasks: Manage customer service operations and ensure top-notch delivery.
- Company: Join one of the UK's fastest-growing tech companies with a vibrant culture.
- Benefits: Enjoy private health insurance, generous holidays, and enhanced pension contributions.
- Other info: Dynamic environment with regular social events and excellent career growth opportunities.
- Why this job: Be part of a mission-driven company making real impact in tech for mid-market businesses.
- Qualifications: Bachelor's degree or 5+ years in IT service management; ITIL experience preferred.
The predicted salary is between 40500 - 49500 £ per year.
About Zenzero
Zenzero is one of the UK's fastest-growing technology companies.
Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest-growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners.
The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts.
We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle.
The demand is growing, and so are we.
We're also a certified B Corp and Scale Up Award winner.
That combination matters to us: high growth and high standards, not in conflict here.
Fast growth, high standards, real impact.
If that sounds like your kind of place, keep reading.
About this role
In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery.
Ensuring process efficiencies are realised through continual service improvement and standardising best practice across the customer experience will be paramount to success in this role.
You will work closely with the Account Manager and Service Desk Team leads to ensure that SLAs and contractual commitments are met, and any Service Improvement initiatives are delivered in a timely manner.
- Job requirements
- Requires a relevant bachelor's degree or/at least 5 years of experience in managing large scale IT maintenance-related projects or in an existing service management function
- Significant experience with ITIL framework. ITIL v4 Foundation or higher would be beneficial.
- Project management experience. Prince2 or Agile Foundation would be beneficial.
- Experience in c-suite level stakeholder management
- Good understand of M365 and associated licencing models
- Strong analytical problem-solving skills
- Confident communication
- Job responsibilities
- Manage SLA and tracking of service obligations and overall performance for your customers in accordance with the contract
- Work closely with Service Desk and other delivery teams to ensure positive outcomes for your customers
- Provide detailed analysis based on Service Reporting to identify ticket patterns and any changes to service
- Oversee and execute core ITIL processes for your customers (Major Incident Management, Problem Management, Change Management)
- Maintain and lead IT service reviews with customers and internal stakeholders
- Continually review the service to ensure it meets the customer needs and evolves with Zenzero best practices
- Act as a key point of contact for project teams for transition into service and services acceptance
- Manage the escalation of service incidents and requests, taking ownership to achieve a timely resolution where required.
- Actively communicate with other departments and functions about the IT services, providing detail on any future projects or transformation activities required for your customers.
- Private health insurance
- Generous holiday allowance + a day off on your birthday
- Enhanced pension contributions
- Regular social events across all our offices
- #J-18808-Ljbffr
Service Delivery Manager in Leeds employer: Zenzero Solutions Ltd
Zenzero is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for IT Service Delivery professionals. Located in the UK, we offer competitive benefits, a strong focus on employee development, and opportunities for career advancement within a culture that prioritises continual improvement and teamwork. Join us to make a meaningful impact while enjoying a supportive atmosphere that fosters both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zenzero Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zenzero Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zenzero Solutions Ltd!
✨Direct Apply to Zenzero Solutions Ltd
Let's not forget to apply directly through the Zenzero Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zenzero Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zenzero Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zenzero Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
