Zenzero Solutions Ltd is a fast-growing UK technology company seeking a Service Desk Manager to lead the service desk team and ensure excellent customer outcomes. You will drive KPIs, SLA adherence and strong reporting across the desk.
You will collaborate with service leaders to coordinate across teams, plan staffing and resource needs, and uphold high standards through documentation and ticket reviews. The role offers opportunities in a MSP/MSSP environment and a strong team culture.
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Service Desk Manager: Lead MSP Support & SLAs in Ledston employer: Zenzero Solutions Ltd
Zenzero is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for IT Service Delivery professionals. Located in the UK, we offer competitive benefits, a strong focus on employee development, and opportunities for career advancement within a culture that prioritises continual improvement and teamwork. Join us to make a meaningful impact while enjoying a supportive atmosphere that fosters both personal and professional growth.
