At a Glance
- Tasks: Lead and mentor a team while managing VIP tickets and ensuring top-notch service levels.
- Company: Join Zenzero Solutions Ltd, a forward-thinking tech company in Coventry.
- Benefits: Enjoy competitive pay, professional growth, and the chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities for on-site client engagement in the West Midlands.
- Why this job: Make a real difference by resolving issues for VIP clients and enhancing their experience.
- Qualifications: Strong expertise in MS365, Azure, AD, and ITIL processes required.
The predicted salary is between 40000 - 50000 £ per year.
Zenzero Solutions Ltd is seeking a Senior Service Desk Engineer to lead and mentor a team, manage VIP tickets, and ensure service levels across client environments in Coventry.
The role requires strong technical expertise in MS365, Azure, AD, and ITIL-aligned processes.
You will coordinate with engineers, support staff, and clients to resolve issues quickly while maintaining documentation and KPI adherence.
Occasional on-site client work may be required in the West Midlands region.
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Senior Service Desk Engineer: VIP Ticket Mastery Mentoring in Coventry employer: Zenzero Solutions Ltd
Zenzero is an exceptional employer, recognised for its commitment to a people-first culture and innovative technology solutions. With a focus on employee growth and development, Zenzero offers a dynamic work environment where you can thrive in your career while contributing to meaningful projects in the fast-paced tech industry. Located in the Midlands, this role provides the unique opportunity to engage directly with clients, ensuring that your contributions have a tangible impact on their success.
