At a Glance
- Tasks: Join our Field Services team to solve tech problems and support major project rollouts.
- Company: Zenzero, a top UK tech company with a mission to make technology work for businesses.
- Benefits: Private health insurance, generous holiday allowance, flexible working, and enhanced pension contributions.
- Other info: Dynamic environment with regular social events and opportunities for career growth.
- Why this job: Be the face of Zenzero, making a real impact on customers' working days.
- Qualifications: Experience with Microsoft 365, ITSM tools, and strong troubleshooting skills.
The predicted salary is between 35000 - 42000 £ per year.
About Zenzero
Zenzero is one of the UK's fastest-growing technology companies. We hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners. We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle.
About the Role
Join our Field Services team and be the face of Zenzero for our customers, solving problems, keeping technology running, and making a genuine difference to people's working days. From hands‑on troubleshooting to supporting major project rollouts, no two days look the same.
You'll tackle everything our Service Desk can't resolve remotely, working to defined SLAs while playing a key role in deployments and installations alongside our Project teams.
Requirements
- Experience working for a Managed Services Provider (MSP or MSSP)
- Strong knowledge of Microsoft 365 and broader business IT systems (including Azure, Intune & Autopilot)
- Hands‑on experience with ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
- A solid grounding in ITIL-aligned environments, SLAs, Incident Management, Service Request Fulfilment and Change Management
- Sharp troubleshooting instincts and a knack for getting to the root of a problem efficiently
- Genuine team spirit, with the confidence to lead when it counts
What you’ll be doing:
- Building and configuring end‑user devices; desktops, laptops and tablets to our exacting standards
- Visiting customer sites for installations, desk moves, upgrades and other planned work
- Providing reactive, on‑site support for Network, Server and Storage equipment, acting as remote‑hands for our Resolver Groups
- Supporting end‑users with everyday Desktop, Office and computing queries
- Owning Incidents and Service Requests, running Proactive Checks and basic Event Triage, and resolving issues within agreed parameters, looping in other teams when needed
- Potentially taking ownership of a specific customer or group of customers, becoming their trusted single point of contact and occasionally embedding on‑site for longer stretches
- Providing wider support services when working from a Zenzero office
- Helping the team consistently hit its KPIs and SLAs, and keeping our knowledgebase sharp and up to date
Benefits
- Private health insurance
- Generous holiday allowance + a day off on your birthday
- Flexible working patterns
- Enhanced pension contributions
- Regular social events across all our offices
Field Service Engineer in Basildon employer: Zenzero Solutions Ltd
Zenzero is an exceptional employer, recognised for its commitment to a people-first culture and innovative technology solutions. With a focus on employee growth and development, Zenzero offers a dynamic work environment where you can thrive in your career while contributing to meaningful projects in the fast-paced tech industry. Located in the Midlands, this role provides the unique opportunity to engage directly with clients, ensuring that your contributions have a tangible impact on their success.
