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- Tasks: Provide top-tier technical support and manage incidents for clients in the Finance sector.
- Company: Join a respected IT Consultancy known for its dynamic team and career growth opportunities.
- Benefits: Enjoy hybrid working, with 3 days onsite in Central London and exciting client exposure.
- Why this job: Be part of a forward-thinking company that invests in your skills and offers real career progression.
- Qualifications: Experience in MSP, Consultancy, Legal, or Financial environments; strong communication and technical skills required.
- Other info: Bonus points for Microsoft or Azure certifications and ITIL Service Management knowledge.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to step into a high-impact technical support role with real career growth? We are hiring a Senior Service Desk Analyst / Senior Technical Support Engineer to join a dynamic and highly respected team, providing top-tier onsite and remote support for clients in the Finance sector for an IT Consultancy.
Hybrid working – 3 days per week onsite in Central London
Exciting client environment – Financial, Legal, and MSP sector exposure
What you’ll be doing:
- Managing incidents, change requests, and service delivery
- Working closely with executives, offering 2nd/3rd line support
- Vulnerability scanning, remediation (Nessus, Defender 365), and patch management
- Project support and client site technical improvements
Key Technologies you will work with:
- Office 365
- Azure
- SharePoint
- Intune
- Windows 10/11
- Active Directory
- Mimecast
- Palo Alto
- Telephony
- AV systems
Ideal candidate background:
- Previous experience supporting clients in the MSP, Consultancy, Legal, or Financial environments
- Strong communication skills with a passion for delivering first-class service
- Solid technical foundation across Microsoft technologies
- Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for their next long-term move.
Bonus Points:
- Microsoft or Azure certifications
- ITIL Service Management knowledge
This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you are driven, personable, and ready for your next big move we would love to hear from you!
Contact Detail:
ZenTech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Azure, and Windows 10/11. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with professionals in the Finance and IT Consultancy sectors. Attend industry events or join online forums where you can connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life scenarios. Think of examples from your past experiences where you successfully managed incidents or improved service delivery, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your commitment to continuous learning by mentioning any relevant certifications or training you've pursued, especially in Microsoft technologies or ITIL Service Management. This reflects your dedication to staying updated in a fast-paced environment.
We think you need these skills to ace Senior Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in the Finance sector. Emphasise your skills in managing incidents and providing 2nd/3rd line support, as well as any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering first-class service. Mention your previous experience in MSP or consultancy environments and how it aligns with the role. Be sure to express your enthusiasm for the opportunity to work in a dynamic team.
Highlight Certifications: If you have any Microsoft or Azure certifications, make sure to include them prominently in your application. This will demonstrate your commitment to professional development and your technical expertise, which are highly valued for this position.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including examples in your application that illustrate your ability to communicate effectively with clients and colleagues. This could be through past experiences or specific projects you've worked on.
How to prepare for a job interview at ZenTech Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with key technologies like Office 365, Azure, and Active Directory. Highlight specific instances where you've successfully managed incidents or provided support in a similar environment.
✨Demonstrate Strong Communication
Since the role involves working closely with executives, practice articulating complex technical concepts in a clear and concise manner. Use examples from your past experiences to illustrate how you effectively communicated with clients or team members.
✨Emphasise Your Career Stability
The company values candidates with consistent career journeys. Be ready to explain your previous roles and how they have prepared you for this position. Highlight any long-term commitments you've made in your career.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've handled challenging situations, such as vulnerability scanning or service delivery issues, and be ready to walk the interviewer through your thought process.
