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- Tasks: Provide onsite IT support, manage vulnerabilities, and assist with Azure and Office 365.
- Company: Join a dynamic tech company in Central London focused on client satisfaction and performance.
- Benefits: Enjoy a hybrid work model, competitive salary, and various corporate perks.
- Why this job: Make a real impact daily while building strong client relationships in a fast-paced environment.
- Qualifications: Strong 2nd Line IT support experience and expertise in Microsoft technologies required.
- Other info: This role is perfect for hands-on tech enthusiasts eager to lead and innovate.
The predicted salary is between 36000 - 54000 £ per year.
Location: Central London
Salary: up to £45,000 + benefits
Are you a hands-on, client-facing tech pro with a background in IT support? Do you thrive in fast-paced environments where your expertise directly impacts performance and uptime? We are looking for a Senior Onsite Technical Engineer to lead from the front, supporting senior executives, managing vulnerabilities, and keeping clients running smoothly.
What you’ll be doing:
- Onsite support & incident escalation (4 days/week client site)
- Vulnerability management
- Supporting and administering Azure, Office 365, Intune, and more
- Rolling out IT projects & onboarding/offboarding staff
- Building strong client relationships through expert, reliable support
We’re looking for someone with:
- Strong 2nd Line experience in IT support
- Expert in the Microsoft tech stack, including Azure, Intune, O365
- Comfort working with Nessus, AV setups, telephony, and AD
- A customer-first mindset and excellent troubleshooting skills
If you’re excited about this technical role where your impact is visible daily, please apply!
Information Technology Support Technician employer: ZenTech Talent
Contact Detail:
ZenTech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, Office 365, and Intune. Having hands-on experience or relevant certifications in these areas can set you apart from other candidates.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with us. Since this role involves building strong client relationships, showcasing your ability to communicate effectively and resolve issues promptly will be crucial.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills. Being able to quickly diagnose and resolve common IT issues will be a key part of your role, so practice makes perfect!
✨Tip Number 4
Network with current or former employees of StudySmarter if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd Line IT support experience and expertise in the Microsoft tech stack, including Azure, Intune, and Office 365. Use specific examples to demonstrate your skills in troubleshooting and client support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your hands-on experience and customer-first mindset. Mention how you thrive in fast-paced environments and provide examples of how you've successfully managed vulnerabilities or supported senior executives.
Highlight Relevant Skills: In your application, emphasise your familiarity with tools like Nessus, AV setups, and telephony systems. Make it clear how these skills will help you excel in the role of Senior Onsite Technical Engineer.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at ZenTech Talent
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with the Microsoft tech stack, particularly Azure, Intune, and Office 365. Highlight specific projects or incidents where you successfully resolved issues or implemented solutions.
✨Demonstrate Your Customer Service Skills
Since this role involves client-facing responsibilities, share examples of how you've built strong relationships with clients in the past. Emphasise your customer-first mindset and how it has positively impacted your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills and ability to manage vulnerabilities. Think of scenarios where you had to escalate incidents or handle difficult situations, and be ready to explain your thought process.
✨Research the Company Culture
Understanding the company's values and culture can help you tailor your responses. Familiarise yourself with their approach to IT support and how they prioritise client satisfaction, as this will show your genuine interest in the role.
