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For Companies At a Glance
- Tasks: Provide onsite IT support, manage vulnerabilities, and assist with Azure and Office 365.
- Company: Join a dynamic tech company in Central London focused on client satisfaction and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and various corporate perks.
- Why this job: Make a real impact daily while building strong client relationships in a fast-paced environment.
- Qualifications: Strong 2nd Line IT support experience and expertise in Microsoft technologies required.
- Other info: This role is perfect for hands-on tech enthusiasts eager to lead and innovate.
The predicted salary is between 36000 - 54000 £ per year.
Location: Central London
Salary: up to £45,000 + benefits
Are you a hands-on, client-facing tech pro with a background in IT support? Do you thrive in fast-paced environments where your expertise directly impacts performance and uptime? We are looking for a Senior Onsite Technical Engineer to lead from the front, supporting senior executives, managing vulnerabilities, and keeping clients running smoothly.
What you’ll be doing:
- Onsite support & incident escalation (4 days/week client site)
- Vulnerability management
- Supporting and administering Azure, Office 365, Intune, and more
- Rolling out IT projects & onboarding/offboarding staff
- Building strong client relationships through expert, reliable support
We’re looking for someone with:
- Strong 2nd Line experience in IT support
- Expert in the Microsoft tech stack, including Azure, Intune, O365
- Comfort working with Nessus, AV setups, telephony, and AD
- A customer-first mindset and excellent troubleshooting skills
If you’re excited about this technical role where your impact is visible daily, please apply!
Information Technology Support Technician employer: ZenTech Talent
Contact Detail:
ZenTech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, Office 365, and Intune. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully managed vulnerabilities or resolved technical issues in previous roles. This will showcase your problem-solving skills and ability to thrive in fast-paced environments, which is crucial for this position.
✨Tip Number 3
Highlight your customer service skills and any experience you have in building strong client relationships. Since this role involves direct client interaction, demonstrating your ability to communicate effectively and provide reliable support will set you apart.
✨Tip Number 4
Research StudySmarter and our company culture to understand what we value in our employees. Tailoring your conversation to align with our mission and values during the interview can help you make a lasting impression.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd Line experience in IT support and expertise in the Microsoft tech stack, including Azure, Intune, and Office 365. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and excellent troubleshooting skills. Mention your experience with onsite support and incident escalation, as well as your ability to build strong client relationships.
Highlight Relevant Experience: In your application, emphasise any hands-on experience you have with vulnerability management and IT project rollouts. This will show that you are well-prepared for the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ZenTech Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the Microsoft tech stack, especially Azure, Intune, and Office 365. Highlight specific projects where you successfully implemented these technologies, as this will demonstrate your hands-on expertise.
✨Demonstrate Your Customer Service Mindset
Since the role involves building strong client relationships, be ready to share examples of how you've provided exceptional support in previous positions. Emphasise your ability to troubleshoot effectively and maintain a customer-first approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past incidents you've managed, particularly those involving vulnerability management or incident escalation, and be ready to explain your thought process.
✨Research the Company Culture
Understanding the company's values and work environment can give you an edge. Familiarise yourself with their approach to IT support and client relations, and be prepared to discuss how your personal values align with theirs.
