At a Glance
- Tasks: Guide patients through their treatment journey and convert enquiries into accepted care.
- Company: Join Zental, a boutique dental group with an Outstanding CQC rating.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Enjoy progression pathways and a collaborative, uplifting culture.
- Why this job: Make a real impact in patient care within a premium dental setting.
- Qualifications: Experience in high-end sales or customer-focused roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
At Zental, we create calm, high‑performing environments where exceptional teams deliver outstanding patient care. We are seeking an experienced Treatment Co‑ordinator / Premium Sales executive to join our London‑based practices – a commercially driven, patient‑focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. This role is central to the patient experience and practice performance, ideal for someone who combines strong sales capability with warmth, professionalism, and a deep understanding of private dentistry.
About Us
Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87 % score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries – beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care. Our teams are hand‑selected for their warmth, skill, and genuine compassion. At Zental you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state‑of‑the‑art private dental environment and develop your career within a high‑performing clinical team. Guided by CALM – Community, Authenticity, Leadership, Mindfulness – Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.
What Your Day Will Look Like
- Act as the first point of contact for new patient enquiries via phone, email, web, and walk‑ins.
- Engage with patients to understand their needs, introduce treatment options, and build trust.
- Conduct face‑to‑face & virtual consultations, clearly explaining treatment plans, fees, and finance options.
- Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion.
- Support patients throughout their treatment journey, ensuring continuity and satisfaction.
- Work closely with clinicians to translate clinical recommendations into personalised patient pathways.
- Contribute to business development initiatives and practice growth strategies.
- Provide front‑of‑house & customer support when required.
How You Can Thrive at Zental
We value emotional intelligence, professionalism, and a genuine commitment to ethical patient care, in addition to sales ability.
Essential
- Experience in a high‑end sales or customer‑focused role.
- Proven track record of treatment conversion, sales performance and new business development.
- Experienced & comfortable working to KPIs and target‑driven metrics.
- Strong negotiation and closing skills with confidence, discussing treatment options and fees.
- Exceptional communication skills with a polished, professional manner.
- Highly organised with strong attention to detail.
- IT‑confident, with experience using practice management or CRM systems.
- Positive, motivated, and commercially driven mindset.
Desirable
- Experience within the premium private health care sector and dental in particular.
What You Gain by Joining the Zental Community
- The opportunity to lead within a premium, fully digital private dental environment.
- Progression pathways and ongoing development opportunities based on performance.
- Professional development support and access to Zental Learning Portal.
- DBS covered.
- Employee Referral Scheme with competitive referral rewards.
- Modern, high‑spec practices and systems.
- Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication.
- Competitive salary based on experience and skillset.
The Culture at Zental Community:
- We support one another and build uplifting, collaborative teams.
- Authenticity: We act with honesty, integrity, and compassion.
- Leadership: We take responsibility and maintain exceptionally high standards.
- Mindfulness: We stay calm, thoughtful, and solutions‑focused, even under pressure.
Are You Ready to Make a Change?
If you are ready to lead a high‑performing practice and play a key role in a growing, premium dental group, we would love to hear from you.
Treatment Coordinator / Premium Sales executive employer: Zental
At Zental, we pride ourselves on being an outstanding employer, offering a supportive and inspiring work environment in our London-based practices. Our commitment to exceptional patient care is matched by our dedication to employee growth, with clear progression pathways and access to professional development resources. Join us in a premium, calm, and contemporary setting where your skills in sales and patient engagement will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Treatment Coordinator / Premium Sales executive
✨Tap into Local Dental Societies
Get connected with your local dental societies and associations. These groups often have job boards or events where you can meet potential employers face-to-face. Plus, being active in these communities shows your commitment to the field!
✨Join Dental Conferences and Workshops
Keep an eye out for dental conferences and workshops happening in your area. These events are a goldmine for networking and can lead to job opportunities. Strike up conversations with attendees and speakers—you never know who might be hiring!
✨Highlight Your Specialisations
When chatting with potential employers, don’t shy away from showcasing any special skills or areas of interest—such as paediatric dentistry or cosmetic procedures. Tailoring your pitch to reflect what makes you stand out can really set you apart!
✨Check Out Our Website for Open Positions
Don’t forget to browse our website for any job postings by clinics actively looking for full-time dentists. Applying through us can get you noticed faster, so make sure to submit your application directly when you find a position that fits!
We think you need these skills to ace Treatment Coordinator / Premium Sales executive
Some tips for your application 🫡
Show off your qualifications!:Make sure your CV highlights any dental qualifications you have, such as your degree and any specialisations or certifications. We want to see a clear educational background and details of any dental training you’ve undergone, especially if you have experience with specific techniques or technologies.
Stand out with your clinical experience:In dentistry, practical experience speaks volumes! Include relevant clinical placements or internships on your CV, detailing the skills you honed and treatments you performed. This will highlight your hands-on abilities and familiarity with dental practices, making you an attractive candidate for Zental.
Craft a compelling cover letter:Your cover letter is your chance to show us why you're passionate about dentistry and why you're keen to join Zental. Share specific experiences that ignited your interest in the field and how you envision contributing to the team. Keep it personable and engaging!
Tailor your application to us:We’re all about finding the right fit here at Zental! Be sure to tweak both your CV and cover letter to reflect how your values and goals align with ours. Highlight any experiences that show your teamwork, patient care, and adaptability in dental settings!
How to prepare for a job interview at Zental
✨Master the Clinical Skills Assessment
As a full-time candidate in dentistry, expect to showcase your clinical skills during the interview. Brush up on practical scenarios, and be ready to demonstrate techniques. They might throw in a live assessment, so practice your hand motions and communication while working on models or during mock exams.
✨Know Your Tools and Technology
Familiarise yourself with the latest dental technologies and tools that are commonly used in practice. Be ready to discuss how you integrate these into patient care, and don’t shy away from mentioning experiences with specific equipment or software that Zental might use.
✨Highlight Patient Care Experience
In a full-time role, patient interaction is key. Prepare anecdotes that showcase your communication skills and ability to empathise with patients. Discuss your approach to patient care, including how you handle difficult conversations or challenging cases—this will really set you apart.
✨Engage in Professional Development Discussion
Show your commitment to ongoing learning and professional growth during the interview. Be ready to discuss any courses, certifications, or workshops you've undertaken and how they’ve equipped you for a role at Zental. This demonstrates not just your skills but also your dedication to advancing in the field.
