At a Glance
- Tasks: Guide patients through their treatment journey and convert enquiries into accepted care.
- Company: Join Zental, a boutique dental group with an Outstanding CQC rating.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Enjoy progression pathways and a collaborative, uplifting culture.
- Why this job: Make a real impact in patient care within a premium dental setting.
- Qualifications: Experience in high-end sales or customer-focused roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
At Zental, we create calm, high‑performing environments where exceptional teams deliver outstanding patient care. We are seeking an experienced Treatment Co‑ordinator / Premium Sales executive to join our London‑based practices – a commercially driven, patient‑focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. This role is central to the patient experience and practice performance, ideal for someone who combines strong sales capability with warmth, professionalism, and a deep understanding of private dentistry.
About Us
Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87 % score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries – beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care. Our teams are hand‑selected for their warmth, skill, and genuine compassion. At Zental you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state‑of‑the‑art private dental environment and develop your career within a high‑performing clinical team. Guided by CALM – Community, Authenticity, Leadership, Mindfulness – Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.
What Your Day Will Look Like
- Act as the first point of contact for new patient enquiries via phone, email, web, and walk‑ins.
- Engage with patients to understand their needs, introduce treatment options, and build trust.
- Conduct face‑to‑face & virtual consultations, clearly explaining treatment plans, fees, and finance options.
- Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion.
- Support patients throughout their treatment journey, ensuring continuity and satisfaction.
- Work closely with clinicians to translate clinical recommendations into personalised patient pathways.
- Contribute to business development initiatives and practice growth strategies.
- Provide front‑of‑house & customer support when required.
How You Can Thrive at Zental
We value emotional intelligence, professionalism, and a genuine commitment to ethical patient care, in addition to sales ability.
Essential
- Experience in a high‑end sales or customer‑focused role.
- Proven track record of treatment conversion, sales performance and new business development.
- Experienced & comfortable working to KPIs and target‑driven metrics.
- Strong negotiation and closing skills with confidence, discussing treatment options and fees.
- Exceptional communication skills with a polished, professional manner.
- Highly organised with strong attention to detail.
- IT‑confident, with experience using practice management or CRM systems.
- Positive, motivated, and commercially driven mindset.
Desirable
- Experience within the premium private health care sector and dental in particular.
What You Gain by Joining the Zental Community
- The opportunity to lead within a premium, fully digital private dental environment.
- Progression pathways and ongoing development opportunities based on performance.
- Professional development support and access to Zental Learning Portal.
- DBS covered.
- Employee Referral Scheme with competitive referral rewards.
- Modern, high‑spec practices and systems.
- Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication.
- Competitive salary based on experience and skillset.
The Culture at Zental Community:
- We support one another and build uplifting, collaborative teams.
- Authenticity: We act with honesty, integrity, and compassion.
- Leadership: We take responsibility and maintain exceptionally high standards.
- Mindfulness: We stay calm, thoughtful, and solutions‑focused, even under pressure.
Are You Ready to Make a Change?
If you are ready to lead a high‑performing practice and play a key role in a growing, premium dental group, we would love to hear from you.
Treatment Coordinator / Premium Sales executive employer: Zental
Zental is an exceptional employer that prioritises a supportive and inspiring work environment for its Lead Associate Dentists in Barnet, London. With a focus on clinical freedom, uncapped earning potential, and a commitment to professional growth, Zental fosters a culture of community, authenticity, leadership, and mindfulness, ensuring that every team member feels valued and empowered to deliver outstanding patient care in a tranquil, state-of-the-art setting.
