At a Glance
- Tasks: Lead the reception experience and create a warm welcome for every patient.
- Company: Join Zental, a premium private dental group with an Outstanding CQC rating.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunities for career progression and ongoing development in a high-performing team.
- Why this job: Make a real impact in a calm, contemporary practice focused on exceptional patient care.
- Qualifications: 3+ years in dental front of house or similar roles, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join the Future of Private Dentistry at Zental as a Senior Front of House / Lead Receptionist in Cricklewood (Full-time + alternate Saturdays, with a day off in the week when you work a Saturday).
At Zental, we create calm, high‑performing environments where exceptional teams deliver outstanding patient care. We are seeking a Senior Front of House professional to lead the reception experience at our Cricklewood practice – someone who brings warmth, structure, and a steady leadership presence to the heart of the patient journey. This role is ideal for an experienced front‑of‑house professional who takes pride in service excellence, diary discipline, and supporting both patients and colleagues in a premium private practice environment.
About Us: Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries – beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care. Our teams are hand‑selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state‑of‑the‑art private dental environment and develop your career within a high‑performing clinical team. Guided by CALM – Community, Authenticity, Leadership, Mindfulness – Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.
What Your Day Will Look Like:
- Create a warm, calm, and professional welcome for every patient.
- Lead from the front, supporting colleagues with daily reception tasks and standards.
- Manage patient flow throughout the day, ensuring appointments run smoothly and on time.
- Own diary discipline, zoning, booking structure, and proactive utilisation.
- Handle patient calls, messages, and enquiries with clarity and empathy.
- Coordinate closely with clinicians, Treatment Coordinators, and the Practice Manager.
- Manage payments, deposits, compliance checks, and day‑end accuracy.
- Oversee recall activity, open courses of treatment, and patient pipeline progress.
- Maintain exceptional presentation and calm across reception and waiting areas.
- Support patient feedback, reviews, and resolution of minor concerns.
How You Can Thrive at Zental:
We value emotional intelligence, calm communication, reliability, and positive leadership. Success in this role comes from structure, consistency, and genuine care for people.
Essential:
- Background as a dental front of house/Receptionist with >3 years experience.
- Experience in dental, healthcare, hospitality, or premium reception environments.
- Warm, professional communicator with a steady, reassuring presence.
- Strong organisational skills and consistency in daily routines.
- Confidence in taking ownership of workflow, diary quality, and patient flow.
- Ability to mentor colleagues and support a positive team culture.
- Comfortable working under pressure during busy clinical schedules.
- Good IT confidence & ability.
- Familiarity with treatment planning, ethical communication, and patient journey management.
- Familiarity supporting Treatment Coordinators with patient clarity and next‑step conversations.
Desirable:
- Experience with Dentally PMS and Dengro CRM.
What You Gain by Joining the Zental Community:
- The opportunity to lead within a premium, fully digital private dental environment.
- Progression pathways and ongoing development opportunities based on performance.
- Professional development support and access to Zental Learning Portal.
- DBS covered.
- Employee Referral Scheme with competitive referral rewards.
- Modern, high spec practices and systems.
- Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication.
- Competitive salary based on experience and skillset.
The Culture at Zental:
At Zental, our mission goes beyond dentistry; we help people live healthier, happier, and longer lives.
- Community: We support one another and build uplifting, collaborative teams.
- Authenticity: We act with honesty, integrity, and compassion.
- Leadership: We take responsibility and maintain exceptionally high standards.
- Mindfulness: We stay calm, thoughtful, and solutions focused, even under pressure.
Senior Front of House in London employer: Zental
Zental is an exceptional employer that prioritises a supportive and inspiring work environment, making it an ideal place for a Senior Front of House professional. With a focus on emotional intelligence and community, employees benefit from ongoing development opportunities, a competitive salary, and the chance to lead in a state-of-the-art private dental practice. The culture at Zental fosters kindness, excellence, and integrity, ensuring that every team member feels valued and empowered to deliver outstanding patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Front of House in London
✨Tip Number 1
Get to know the company culture before your interview. Zental values community, authenticity, leadership, and mindfulness, so think about how you can showcase these traits in your conversation. We want to see how you fit into our calm and supportive environment!
✨Tip Number 2
Practice your communication skills! As a Senior Front of House, you'll need to handle patient calls and enquiries with clarity and empathy. Try role-playing with a friend or family member to get comfortable with potential scenarios you might face.
✨Tip Number 3
Show off your organisational skills during the interview. Be ready to discuss how you've managed patient flow and diary discipline in previous roles. We love hearing about real-life examples that demonstrate your ability to keep things running smoothly!
✨Tip Number 4
Don’t forget to ask questions! This is your chance to find out more about the team and the practice. Show us you're genuinely interested in being part of the Zental community by asking about our approach to patient care and team dynamics.
We think you need these skills to ace Senior Front of House in London
Some tips for your application 🫡
Show Your Warmth:When writing your application, let your personality shine through! We want to see that warm, professional communicator you are. Share a bit about how you create a welcoming atmosphere for patients and colleagues alike.
Highlight Your Experience:Make sure to detail your background in dental or premium reception environments. We’re looking for someone with over 3 years of experience, so don’t be shy about showcasing your skills and achievements in your written application!
Demonstrate Organisational Skills:We value structure and consistency, so include examples of how you've managed patient flow and diary discipline in your previous roles. This will show us you can keep things running smoothly at Zental!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team at Zental!
How to prepare for a job interview at Zental
✨Know Your Stuff
Before the interview, make sure you’re familiar with Zental’s values and mission. Understand what CALM stands for and how it shapes their patient care. This will show that you’re genuinely interested in the role and align with their culture.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in front-of-house positions. Focus on situations where you demonstrated leadership, managed patient flow, or resolved issues with empathy. This will help you stand out as a candidate who can thrive in a busy environment.
✨Practice Calm Communication
Since Zental values calm communication, practice how you articulate your thoughts during the interview. Use a steady tone and maintain a positive attitude, even when discussing challenges. This will reflect your ability to handle pressure and support a positive team culture.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics at Zental. Inquire about how they support professional development or how they maintain their high standards of patient care. This shows your enthusiasm and commitment to being part of their community.
