Join the Future of Private Dentistry at ZentalZental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries, beautiful, spa‐like environments that allow you to focus on what matters most: delivering exceptional patient care. This is a rare opportunity to join a state‐of‐the‐art private dental environment and work alongside some of the UK's most experienced clinicians. Guided by CALM: Community, Authenticity, Leadership, Mindfulness, Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience. We are looking for an experienced Dual-site Dental practice Manager for 2 of our London Clinics. The ideal candidate will have a strong management background and commercial knowledge, experienced in dual to multi-site management in the dental space, previous experience as an operations or Business development manager. Thrive in a role built to support a calm, high-performing practice, balancing patient experience, team well-being and commercial outcomes. Lead day-to-day practice performance across people, patients & performanceLead and develop the multidisciplinary team, setting clear expectations and ownershipTrack and manage core KPIs, including utilisation, conversion, revenue and patient experiencePartner with Treatment Coordinators and clinicians to optimise the patient journeyOversee diary management to balance productivity with a calm, high-quality experienceMaintain regulatory compliance and ongoing CQC readinessManage costs, stock and budgets in line with business targetsOwn operational processes, spotting risks early and driving improvementsResolve patient feedback and complaints with care, professionalism and paceSupport local growth through marketing activity and community engagementHow You Can Thrive at ZentalWe are looking for more than operational capability. We value leadership maturity, emotional intelligence, and integrity. EssentialStrong understanding of KPIs, performance management, and commercial targetsStrong understanding of practice level financials, including revenue drivers, cost control, and budget oversightConfident, credible leadership style with the ability to motivate, challenge and develop othersExperience handling people matters including performance improvement, absence management, and team developmentOrganised, structured, and solutions focused, with consistent follow throughPatient-centred mindset with confidence managing concerns and complaints effectivelyExperienced in Multi-site operations or as a Business development manager. DesirableManagement qualification or relevant leadership developmentPrevious experience in a private dental or private healthcare settingExperience improving treatment conversion and patient journey performance through process and coachingWhat You Gain by Joining the Zental CommunityThe opportunity to lead within a premium, fully digital private dental environmentProgression pathways and ongoing development opportunities based on performanceProfessional development support and access to Zental Learning PortalDBS coveredEmployee Referral Scheme with competitive referral rewardsModern, high spec practices and systemsDedicated Treatment Coordinators supporting ethical case acceptance and patient communicationCompetitive salary based on experience and skillsetThe Culture at ZentalAt Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives. We live by CALM, the values that define how we work and care for people: Community: We support one another and build uplifting, collaborative teams. If you are ready to lead a high performing practice and play a key role in a growing, premium dental group, we would love to hear from you.
Practice/Site Manager in London employer: Zental
Zental is an exceptional employer that prioritises the wellbeing and professional growth of its team members in a serene, state-of-the-art dental environment. With a strong emphasis on community, authenticity, leadership, and mindfulness, employees enjoy full clinical freedom, uncapped earning potential, and robust support from dedicated Treatment Coordinators. Join a collaborative culture where your skills are valued, and you can thrive alongside some of the UK's most experienced clinicians.
