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- Tasks: Deliver exceptional patient care and support practice operations in a luxury dental environment.
- Company: Join Zental, a modern and mindful dental practice focused on excellence.
- Benefits: Full-time role with career development, training opportunities, and a supportive team.
- Why this job: Be the welcoming face of a premium practice and elevate patient experiences.
- Qualifications: Experience in customer service, strong organisational skills, and excellent communication.
- Other info: Opportunities for growth into management and operations within a progressive brand.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Exclusive Team at Zental
Location: Cricklewood
Schedule: Full-time | Monday – Friday + alternate Saturdays
At Zental, we create a sanctuary for modern, mindful dentistry — a calm, elegant environment designed to elevate the experience of both patients and our team. Our boutique, fully private Cricklewood practice offers exceptional dental care with a premium, patient-centred approach.
We are now seeking a Head Dental Receptionist / Assistant Practice Manager — someone polished, proactive and service-driven, who can deliver outstanding front-of-house care while supporting the smooth operational running of the practice.
Why Join Zental?- Work in a serene, luxury, design-led environment
- Be part of a progressive, innovative brand
- Strong opportunities for career development and internal progression
- Access to external training, certifications and staff incentives
- Join a collaborative, supportive team that values excellence
As a Dental Receptionist & Assistant Practice Manager, you will be the welcoming face of our practice while taking on additional operational and leadership responsibilities. You will support both the patient journey and the efficiency of day-to-day practice management.
Key Responsibilities- Provide a first-class, personalised patient experience
- Manage patient enquiries (in person, by phone, email) with warmth and professionalism
- Handle appointment scheduling, payments, invoices, and treatment plan management
- Support patients with finance options and ensure seamless progression through their treatment journey
- Maintain a polished, organised reception area at all times
- Support daily operational flow of the practice
- Assist with staff coordination, rotas, and general team support
- Oversee stock control, supplier coordination, and practice logistics
- Support compliance, documentation, and internal processes
- Help gather, track and communicate patient feedback to continuously elevate service quality
- Proven experience in premium/luxury customer service, healthcare, or dental settings
- Strong organisational skills and the ability to multitask calmly and confidently
- Excellent communication skills — written and spoken
- Proactive, solution-driven mindset with meticulous attention to detail
- Professional, warm and polished presentation
- Confident with IT systems (Excel and practice management software)
- Previous experience in dental or healthcare environments
- University degree or equivalent qualification
- Experience supporting operational or managerial duties
At Zental, we believe in nurturing our people. This role offers clear pathways into practice management, operations, or other areas across our growing group. You will work with the latest technologies and be supported through ongoing training and development.
Ready to Join a Premium, Mindful Dental Experience? If you are passionate about exceptional service, organisation, and elevating patient care — we would love to hear from you.
Head receptionist / Assistant Practice Manager in London employer: Zental
Contact Detail:
Zental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head receptionist / Assistant Practice Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental or healthcare field. Let them know you're on the lookout for opportunities at places like Zental. You never know who might have the inside scoop on openings!
✨Tip Number 2
Show up in style! When you land that interview, dress to impress and bring your A-game. Remember, first impressions count, especially in a premium environment like Zental. Be polished, professional, and ready to showcase your service-driven mindset.
✨Tip Number 3
Prepare to shine! Research Zental and understand their patient-centred approach. Think about how your experience aligns with their values and be ready to discuss how you can elevate the patient journey during your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Head receptionist / Assistant Practice Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for patient care and your proactive approach. A touch of warmth in your writing can go a long way!
Tailor Your Experience: Make sure to highlight your relevant experience in premium customer service or healthcare settings. We’re looking for someone who understands the importance of a polished presentation and can manage multiple tasks with ease, so connect your past roles to what we do at Zental.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our exclusive team at Zental!
How to prepare for a job interview at Zental
✨Know the Practice Inside Out
Before your interview, take some time to research Zental and its approach to patient care. Familiarise yourself with their values and the services they offer. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
As a Head Dental Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer or resolved a challenging situation. Highlighting these moments will demonstrate your proactive and service-driven mindset.
✨Demonstrate Organisational Prowess
Given the multitasking nature of the role, be ready to discuss how you manage your time and prioritise tasks. Share specific strategies or tools you use to stay organised, especially in a busy environment. This will reassure them of your ability to handle the operational flow smoothly.
✨Dress the Part
First impressions matter, especially in a luxury setting like Zental. Dress professionally and ensure your presentation is polished. This reflects your understanding of the practice's brand and your commitment to maintaining a professional front-of-house experience.
