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- Tasks: Guide patients through their dental journey, from enquiry to treatment booking.
- Company: Join Zental, a leading private dental group with a focus on exceptional patient care.
- Benefits: Enjoy competitive pay, performance bonuses, and professional development opportunities.
- Other info: Be part of a culture that values community, authenticity, leadership, and mindfulness.
- Why this job: Make a real difference in patients' lives while working in a supportive, high-performing team.
- Qualifications: Experience in telesales or treatment coordination, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join the Future of Private Dentistry at Zental Group Dental Treatment Coordinator – Remote/Hybrid (UK‑based) Full‑time. At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care. We are seeking a high‑performing Group Dental Treatment Coordinator with a strong telesales and conversion background to support patients across our growing network of private practices. This is a remote/hybrid role for a commercially confident, patient‑centred professional who can guide patients from enquiry through to treatment booking, balancing performance with empathy and clinical integrity.
You will be the first impression and trusted guide for new patients. This role goes beyond booking appointments. You will take ownership of the full patient journey, converting enquiries into consultations, and consultations into committed treatment plans. Using a structured yet empathetic approach, you will balance commercial performance with genuine care, helping patients make confident, informed decisions about their health.
Key Responsibilities- Take full ownership of enquiry → consultation → treatment conversion via the telephone.
- Confidently guide patients through treatment options, addressing concerns and objections with clarity and empathy.
- Maintain a consistent and persistent follow-up strategy to maximise conversion.
- Handle all inbound new enquiries and proactively follow up warm leads that you have handled.
- Build trust quickly and tailor communication style to each patient.
- Manage and prioritise leads effectively within the Practice Management Software.
- Maintain accurate, real-time records and a clean, actionable pipeline.
- Track and optimise personal performance across key metrics including conversion rate, attendance, and revenue contribution.
- Work closely with clinicians and practice teams to ensure treatment plans are clearly understood and ready to present.
- Support smooth patient handovers and continuity of care.
- Take ownership of individual KPIs, including conversion rates, booking rates, and revenue performance.
- Use data to continuously refine approach and improve outcomes.
About Us: Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries - beautiful, spa-like environments that allow you to focus on what matters most: delivering exceptional patient care. Our teams are hand-selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do.
This is a rare opportunity to join a state-of-the-art private dental environment and develop your career within a high-performing clinical team. Guided by CALM - Community, Authenticity, Leadership, Mindfulness — Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.
How You Can Thrive at ZentalWe are looking for more than sales skill alone. We value emotional intelligence, accountability, and a patient‑first mindset.
Essential- Significant experience in telesales, inside sales, or treatment coordination.
- Proven ability to convert high‑value treatments (£3,000–£25,000+).
- Strong understanding of conversion funnels, KPIs, and sales performance metrics.
- Confidence asking for commitment and guiding patients to informed decisions.
- Exceptional communication skills with the ability to balance empathy and outcomes.
- Highly organised with strong attention to detail and follow‑through.
- Resilient, performance‑driven mindset with consistency across high call volumes.
- Background in dental or healthcare environments.
- Familiarity with treatment planning, ethical communication, and patient journey management.
- Competitive remuneration package with a performance-related bonus.
- The opportunity to lead within a premium, fully digital private dental environment.
- Progression pathways and ongoing development opportunities based on performance.
- Professional development support and access to Zental Learning Portal.
- DBS covered.
- Employee Referral Scheme with competitive referral rewards.
- Modern, high spec practices and systems.
- Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication.
- Competitive salary based on experience and skillset.
At Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives. We live by CALM, the values that define how we work and care for people:
- Community: We support one another and build uplifting, collaborative teams.
- Authenticity: We act with honesty, integrity, and compassion.
- Leadership: We take responsibility and maintain exceptionally high standards.
- Mindfulness: We stay calm, thoughtful, and solutions focused, even under pressure.
Are You Ready to Make a Change? If you are ready to lead a high performing practice and play a key role in a growing, premium dental group, we would love to hear from you. Apply in just 2 minutes, our recruitment team will respond within 2 working days.
Group Treatment Coordinator (Hybrid) in London employer: Zental
Contact Detail:
Zental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Treatment Coordinator (Hybrid) in London
✨Tip Number 1
Get to know the company inside out! Research Zental's values, culture, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your phone skills! Since this role is all about guiding patients over the phone, grab a friend and do some mock calls. Focus on being clear, empathetic, and confident in your communication.
✨Tip Number 3
Prepare for common questions! Think about what patients might ask and how you can address their concerns. This will help you feel more at ease during the interview and show that you're ready to take ownership of the patient journey.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Group Treatment Coordinator (Hybrid) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for patient care and your unique approach to guiding patients through their journey.
Tailor Your Application: Make sure to tailor your application to the role of Group Treatment Coordinator. Highlight your telesales experience and how it relates to converting enquiries into consultations. We love seeing how your skills align with our values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and experiences. Remember, we’re looking for someone who can communicate effectively with patients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to receive your application, and we promise to get back to you within 2 working days. We can’t wait to hear from you!
How to prepare for a job interview at Zental
✨Know Your Stuff
Before the interview, make sure you understand Zental's values and mission. Familiarise yourself with their approach to patient care and how they balance commercial performance with empathy. This will help you align your answers with what they’re looking for.
✨Showcase Your Telesales Skills
Prepare specific examples from your past experiences where you've successfully converted enquiries into consultations or treatments. Highlight your ability to handle objections and guide patients through their options with clarity and empathy.
✨Be Data-Driven
Since the role involves tracking KPIs, be ready to discuss how you've used data in previous roles to improve your performance. Talk about your understanding of conversion rates and how you’ve optimised your approach based on metrics.
✨Practice Empathy
Zental values a patient-first mindset, so during the interview, demonstrate your emotional intelligence. Share stories that show how you’ve built trust with patients and tailored your communication style to meet their needs.