At a Glance
- Tasks: Lead a high-performing dental practice, focusing on patient care and team well-being.
- Company: Join Zental, a premium private dental group with an Outstanding CQC rating.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career progression and access to ongoing development resources.
- Why this job: Make a real impact in a calm, contemporary dental setting with experienced clinicians.
- Qualifications: Strong leadership skills and understanding of KPIs and financials.
The predicted salary is between 40000 - 50000 £ per year.
Join the Future of Private Dentistry at Zental. Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries, beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care. Our teams are hand‑selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state‑of‑the‑art private dental environment and work alongside some of the UK’s most experienced clinicians. Guided by CALM: Community, Authenticity, Leadership, Mindfulness, Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.
What Your Day Will Look Like
- Thrive in a role built to support a calm, high-performing practice, balancing patient experience, team well-being and commercial outcomes.
- Lead day-to-day practice performance across people, patients & performance.
- Lead and develop the multidisciplinary team, setting clear expectations and ownership.
- Track and manage core KPIs, including utilisation, conversion, revenue and patient experience.
- Partner with Treatment Coordinators and clinicians to optimise the patient journey.
- Oversee diary management to balance productivity with a calm, high-quality experience.
- Maintain regulatory compliance and ongoing CQC readiness.
- Manage costs, stock and budgets in line with business targets.
- Own operational processes, spotting risks early and driving improvements.
- Resolve patient feedback and complaints with care, professionalism and pace.
- Support local growth through marketing activity and community engagement.
How You Can Thrive at Zental
We are looking for more than operational capability. We value leadership maturity, emotional intelligence, and integrity.
Essential
- Strong understanding of KPIs, performance management, and commercial targets.
- Strong understanding of practice level financials, including revenue drivers, cost control, and budget oversight.
- Confident, credible leadership style with the ability to motivate, challenge and develop others.
- Experience handling people matters including performance improvement, absence management, and team development.
- Organised, structured, and solutions focused, with consistent follow through.
- Patient-centred mindset with confidence managing concerns and complaints effectively.
Desirable
- Management qualification or relevant leadership development.
- Previous experience in a private dental or private healthcare setting.
- Experience improving treatment conversion and patient journey performance through process and coaching.
What You Gain by Joining the Zental Community
- The opportunity to lead within a premium, fully digital private dental environment.
- Progression pathways and ongoing development opportunities based on performance.
- Professional development support and access to Zental Learning Portal.
- DBS covered.
- Employee Referral Scheme with competitive referral rewards.
- Modern, high spec practices and systems.
- Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication.
- Competitive salary based on experience and skillset.
The Culture at Zental
At Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives. We live by CALM, the values that define how we work and care for people:
- Community: We support one another and build uplifting, collaborative teams.
- Authenticity: We act with honesty, integrity, and compassion.
- Leadership: We take responsibility and maintain exceptionally high standards.
- Mindfulness: We stay calm, thoughtful, and solutions focused, even under pressure.
Are You Ready to Make a Change?
If you are ready to lead a high performing practice and play a key role in a growing, premium dental group, we would love to hear from you. Apply in just 2 minutes, our recruitment team will respond within 2 working days.
Dual Site - Dental Practice Manager in London employer: Zental
Zental is an exceptional employer, offering a unique opportunity to lead within a premium, fully private dental environment that prioritises patient care and team well-being. With a strong focus on professional development, competitive salaries, and a supportive culture defined by CALM values, employees thrive in a collaborative atmosphere that encourages growth and excellence. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career in a state-of-the-art practice.
StudySmarter Expert Advice🤫
We think this is how you could land Dual Site - Dental Practice Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental field or join relevant groups on social media. You never know who might have the inside scoop on job openings at places like Zental.
✨Tip Number 2
Prepare for interviews by researching Zental’s values and culture. Think about how your experience aligns with their focus on community, authenticity, leadership, and mindfulness. Show them you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to KPIs and patient care. Use specific examples from your past roles to demonstrate your skills and how you can contribute to Zental’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and it shows you’re genuinely interested in joining the Zental community. Plus, our recruitment team is super responsive, so you won’t be left hanging.
We think you need these skills to ace Dual Site - Dental Practice Manager in London
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let your love for patient care shine through. We want to see how you can contribute to our calm and compassionate environment at Zental.
Highlight Your Leadership Skills:Make sure to showcase your leadership experience and how you've motivated teams in the past. We value emotional intelligence and integrity, so share examples that reflect these qualities.
Be Clear About Your Achievements:Use specific examples to demonstrate your understanding of KPIs and financial management. We’re looking for someone who can balance performance with a high-quality patient experience, so make it clear how you've done this before.
Apply Through Our Website:Don’t forget to apply through our website! It’s quick and easy, and we promise to get back to you within 2 working days. We can’t wait to hear from you!
How to prepare for a job interview at Zental
✨Know Your KPIs
Before the interview, brush up on key performance indicators relevant to dental practice management. Be ready to discuss how you've successfully tracked and managed KPIs in your previous roles, as this will show your understanding of what drives success in a practice like Zental.
✨Showcase Your Leadership Style
Zental values confident and credible leadership. Prepare examples that highlight your leadership maturity and emotional intelligence. Think about times when you motivated a team or resolved conflicts effectively, as these stories will resonate well with their culture.
✨Emphasise Patient-Centred Care
Since Zental focuses on exceptional patient care, be prepared to discuss your approach to managing patient feedback and complaints. Share specific instances where you turned a negative experience into a positive one, demonstrating your commitment to patient satisfaction.
✨Align with Their Values
Familiarise yourself with Zental's CALM values: Community, Authenticity, Leadership, and Mindfulness. During the interview, weave these values into your responses to show that you not only understand their culture but also embody it in your professional approach.
