At a Glance
- Tasks: Guide patients through their dental journey, from enquiry to treatment booking.
- Company: Join Zental, a leading private dental group with a focus on exceptional patient care.
- Benefits: Enjoy competitive pay, performance bonuses, and professional development opportunities.
- Other info: Be part of a culture that values community, authenticity, leadership, and mindfulness.
- Why this job: Make a real difference in patients' lives while working in a supportive, high-performing team.
- Qualifications: Experience in telesales or treatment coordination, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join the Future of Private Dentistry at Zental Group. At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care. We are seeking a high-performing Group Dental Treatment Coordinator with a strong telesales and conversion background to support patients across our growing network of private practices. This is a remote/hybrid role for a commercially confident, patient-centred professional who can guide patients from enquiry through to treatment booking, balancing performance with empathy and clinical integrity.
You will be the first impression and trusted guide for new patients. This role goes beyond booking appointments. You will take ownership of the full patient journey, converting enquiries into consultations and consultations into committed treatment plans. Using a structured yet empathetic approach, you will balance commercial performance with genuine care, helping patients make confident, informed decisions about their health.
Key Responsibilities- Lead Conversion & Sales Ownership: Take full ownership of enquiry → consultation → treatment conversion via the telephone. Confidently guide patients through treatment options, addressing concerns and objections with clarity and empathy. Maintain a consistent and persistent follow-up strategy to maximise conversion.
- Inbound & Outbound Patient Engagement: Handle all inbound new enquiries and proactively follow up warm leads that you have handled. Build trust quickly and tailor communication style to each patient.
- Pipeline & CRM Management (DenGro / Equivalent): Manage and prioritise leads effectively within the Practice Management Software. Maintain accurate, real-time records and a clean, actionable pipeline. Track and optimise personal performance across key metrics including conversion rate, attendance, and revenue contribution.
- Collaboration with Clinical Teams: Work closely with clinicians and practice teams to ensure treatment plans are clearly understood and ready to present. Support smooth patient handovers and continuity of care.
- Performance & KPI Accountability: Take ownership of individual KPIs, including conversion rates, booking rates, and revenue performance. Use data to continuously refine approach and improve outcomes.
About Us: Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries - beautiful, spa-like environments that allow you to focus on what matters most: delivering exceptional patient care. Our teams are hand-selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state-of-the-art private dental environment and develop your career within a high-performing clinical team. Guided by CALM - Community, Authenticity, Leadership, Mindfulness — Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.
What Your Day Will Look Like- Take full ownership of enquiry-to-consultation-to-treatment conversion via telephone.
- Confidently guide patients through treatment options, addressing concerns and objections with clarity and empathy.
- Use a structured consultation and follow-up approach to drive clear outcomes and maximise conversion.
- Handle all inbound patient enquiries and proactively follow up warm leads.
- Build trust quickly and tailor communication style to individual patients.
- Manage and prioritise leads within the Practice Management / CRM system.
- Maintain accurate, real-time records and a clean, actionable pipeline.
- Track and optimise performance across key KPIs including conversion rate, attendance, and revenue contribution.
- Collaborate closely with clinicians and practice teams to ensure treatment plans are clear and ready to present.
- Support smooth patient handovers and continuity of care.
We are looking for more than sales skill alone. We value emotional intelligence, accountability, and a patient-first mindset.
Essential:- Significant experience in telesales, inside sales, or treatment coordination.
- Proven ability to convert high-value treatments (£3,000–£25,000+).
- Strong understanding of conversion funnels, KPIs, and sales performance metrics.
- Confidence asking for commitment and guiding patients to informed decisions.
- Exceptional communication skills with the ability to balance empathy and outcomes.
- Highly organised with strong attention to detail and follow-through.
- Resilient, performance-driven mindset with consistency across high call volumes.
- Background in dental or healthcare environments.
- Familiarity with treatment planning, ethical communication, and patient journey management.
- Competitive remuneration package with a performance-related bonus.
- The opportunity to lead within a premium, fully digital private dental environment.
- Progression pathways and ongoing development opportunities based on performance.
- Professional development support and access to Zental Learning Portal.
- DBS covered.
- Employee Referral Scheme with competitive referral rewards.
- Modern, high spec practices and systems.
- Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication.
- Competitive salary based on experience and skillset.
At Zental, our mission goes beyond dentistry; we help people live healthier, happier, and longer lives. We live by CALM, the values that define how we work and care for people:
- Community: We support one another and build uplifting, collaborative teams.
- Authenticity: We act with honesty, integrity, and compassion.
- Leadership: We take responsibility and maintain exceptionally high standards.
- Mindfulness: We stay calm, thoughtful, and solutions focused, even under pressure.
Are You Ready to Make a Change? If you are ready to lead a high performing practice and play a key role in a growing, premium dental group, we would love to hear from you. Apply in just 2 minutes; our recruitment team will respond within 2 working days.
Dental Treatment Coordinator – Group Role (Hybrid) in London employer: Zental
Zental Group is an exceptional employer that prioritises a supportive and inspiring work culture, where employees are encouraged to thrive in a calm, contemporary environment. With a strong focus on professional development and a commitment to patient care, team members enjoy competitive remuneration, performance-related bonuses, and clear progression pathways. Joining Zental means becoming part of a community that values authenticity, leadership, and mindfulness, making it a rewarding place to build a meaningful career in private dentistry.
StudySmarter Expert Advice🤫
We think this is how you could land Dental Treatment Coordinator – Group Role (Hybrid) in London
✨Tip Number 1
Get to know the company inside out! Research Zental's values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, rehearse how you'll guide patients through their treatment options. Use a friendly tone and be ready to address any concerns they might have.
✨Tip Number 3
Follow up like a pro! After your initial conversation, make sure to check in with potential candidates. A simple follow-up can show your commitment and help convert those enquiries into consultations.
✨Tip Number 4
Don’t forget to showcase your empathy! In your discussions, highlight your ability to balance commercial performance with genuine care for patients. This is key to fitting in with Zental’s patient-centred approach.
We think you need these skills to ace Dental Treatment Coordinator – Group Role (Hybrid) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for patient care and your unique approach to communication.
Tailor Your Application:Make sure to customise your application for the Dental Treatment Coordinator role. Highlight your telesales experience and how it aligns with our patient-centred approach. Show us why you're the perfect fit for Zental!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to explain your experience and skills, especially those related to conversion and patient engagement. We appreciate clarity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the quickest way for us to receive your application, and we can’t wait to hear from you. Plus, it shows you’re keen on joining our amazing team at Zental!
How to prepare for a job interview at Zental
✨Know Your Stuff
Before the interview, make sure you understand Zental's values and mission. Familiarise yourself with their approach to patient care and how they balance commercial performance with empathy. This will help you align your answers with what they’re looking for.
✨Showcase Your Empathy
As a Dental Treatment Coordinator, you'll need to demonstrate emotional intelligence. Prepare examples from your past experiences where you've successfully guided patients through difficult decisions or addressed their concerns with clarity and compassion.
✨Master the Metrics
Be ready to discuss your experience with KPIs and conversion rates. Think of specific instances where you’ve improved these metrics in previous roles. Showing that you can track and optimise performance will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics at Zental. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values. Plus, it’s a great way to engage with your interviewers!
