Head receptionist / Assistant Practice Manager

Join Our Exclusive Team at Zental

Position: Head Dental Receptionist / Assistant Practice Manager

Location: Cricklewood

Schedule: Full-time | Monday – Friday + alternate Saturdays

At Zental, we create a sanctuary for modern, mindful dentistry — a calm, elegant environment designed to elevate the experience of both patients and our team. Our boutique, fully private Cricklewood practice offers exceptional dental care with a premium, patient-centred approach.

We’re now seeking a Head Dental Receptionist / Assistant Practice Manager — someone polished, proactive and service-driven, who can deliver outstanding front-of-house care while supporting the smooth operational running of the practice.

Why Join Zental?

• Work in a serene, luxury, design-led environment
• Be part of a progressive, innovative brand
• Strong opportunities for career development and internal progression
• Access to external training, certifications and staff incentives
• Join a collaborative, supportive team that values excellence

Your Role

As a Dental Receptionist & Assistant Practice Manager, you will be the welcoming face of our practice while taking on additional operational and leadership responsibilities. You’ll support both the patient journey and the efficiency of day-to-day practice management.

Key Responsibilities

Front of House

• Provide a first-class, personalised patient experience
• Manage patient enquiries (in person, by phone, email) with warmth and professionalism
• Handle appointment scheduling, payments, invoices, and treatment plan management
• Support patients with finance options and ensure seamless progression through their treatment journey
• Maintain a polished, organised reception area at all times

Assistant Practice Manager Duties

• Support daily operational flow of the practice
• Assist with staff coordination, rotas, and general team support
• Oversee stock control, supplier coordination, and practice logistics
• Support compliance, documentation, and internal processes
• Help gather, track and communicate patient feedback to continuously elevate service quality

Essential Requirements

• Proven experience in premium/luxury customer service, healthcare, or dental settings
• Strong organisational skills and the ability to multitask calmly and confidently
• Excellent communication skills — written and spoken
• Proactive, solution-driven mindset with meticulous attention to detail
• Professional, warm and polished presentation
• Confident with IT systems (Excel and practice management software)

Preferable Requirements

• Previous experience in dental or healthcare environments
• University degree or equivalent qualification
• Experience supporting operational or managerial duties

Growth Opportunities

At Zental, we believe in nurturing our people. This role offers clear pathways into practice management, operations, or other areas across our growing group. You’ll work with the latest technologies and be supported through ongoing training and development.

Ready to Join a Premium, Mindful Dental Experience?

If you’re passionate about exceptional service, organisation, and elevating patient care — we would love to hear from you.