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- Tasks: Guide patients through their dental journey, from enquiry to treatment booking.
- Company: Join Zental, a leading private dental group with a focus on exceptional patient care.
- Benefits: Competitive salary, performance bonuses, and professional development opportunities.
- Other info: Be part of a caring team that values community, authenticity, leadership, and mindfulness.
- Why this job: Make a real impact in patients' lives while thriving in a supportive environment.
- Qualifications: Experience in telesales or treatment coordination with strong communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Join the Future of Private Dentistry at Zental. At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care. We are seeking a high‑performing Group Dental Treatment Coordinator with a strong telesales and conversion background to support patients across our growing network of private practices. This is a remote/hybrid role for a commercially confident, patient‑centred professional who can guide patients from enquiry through to treatment booking, balancing performance with empathy and clinical integrity.
You will be the first impression and trusted guide for new patients. This role goes beyond booking appointments. You will take ownership of the full patient journey, converting enquiries into consultations, and consultations into committed treatment plans. Using a structured yet empathetic approach, you will balance commercial performance with genuine care, helping patients make confident, informed decisions about their health.
Key Responsibilities- Take full ownership of enquiry → consultation → treatment conversion via the telephone.
- Confidently guide patients through treatment options, addressing concerns and objections with clarity and empathy.
- Maintain a consistent and persistent follow‑up strategy to maximise conversion.
- Handle all inbound new enquiries and proactively follow up warm leads that you have handled.
- Build trust quickly and tailor communication style to each patient.
- Manage and prioritise leads effectively within the Practice Management Software.
- Maintain accurate, real‑time records and a clean, actionable pipeline.
- Track and optimise personal performance across key metrics including conversion rate, attendance, and revenue contribution.
- Work closely with clinicians and practice teams to ensure treatment plans are clearly understood and ready to present.
- Support smooth patient handovers and continuity of care.
- Take ownership of individual KPIs, including conversion rates, booking rates, and revenue performance.
- Use data to continuously refine approach and improve outcomes.
Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87 % score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries—beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care. Our teams are hand‑selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state‑of‑the‑art private dental environment and develop your career within a high‑performing clinical team. Guided by CALM—Community, Authenticity, Leadership, Mindfulness—Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.
What Your Day Will Look Like- Confidently guide patients through treatment options, addressing concerns and objections with clarity and empathy.
- Use a structured consultation and follow‑up approach to drive clear outcomes and maximise conversion.
- Handle all inbound patient enquiries and proactively follow up warm leads.
- Build trust quickly and tailor communication style to individual patients.
- Manage and prioritise leads within the Practice Management / CRM system.
- Maintain accurate, real‑time records and a clean, actionable pipeline.
- Track and optimise performance across key KPIs including conversion rate, attendance, and revenue contribution.
- Collaborate closely with clinicians and practice teams to ensure treatment plans are clear and ready to present.
- Support smooth patient handovers and continuity of care.
We are looking for more than sales skill alone. We value emotional intelligence, accountability, and a patient‑first mindset.
- Significant experience in telesales, inside sales, or treatment coordination.
- Proven ability to convert high‑value treatments (£3,000–£25,000+).
- Strong understanding of conversion funnels, KPIs, and sales performance metrics.
- Confidence asking for commitment and guiding patients to informed decisions.
- Exceptional communication skills with the ability to balance empathy and outcomes.
- Highly organised with strong attention to detail and follow‑through.
- Resilient, performance‑driven mindset with consistency across high call volumes.
- Background in dental or healthcare environments.
- Familiarity with treatment planning, ethical communication, and patient journey management.
- Competitive remuneration package with a performance‑related bonus.
- The opportunity to lead within a premium, fully digital private dental environment.
- Progression pathways and ongoing development opportunities based on performance.
- Professional development support and access to Zental Learning Portal.
- DBS covered.
- Employee Referral Scheme with competitive referral rewards.
- Modern, high‑spec practices and systems.
- Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication.
- Competitive salary based on experience and skillset.
At Zental, our mission goes beyond dentistry; we help people live healthier, happier, and longer lives. We live by CALM, the values that define how we work and care for people:
- Community: We support one another and build uplifting, collaborative teams.
- Authenticity: We act with honesty, integrity, and compassion.
- Leadership: We take responsibility and maintain exceptionally high standards.
- Mindfulness: We stay calm, thoughtful, and solutions‑focused, even under pressure.
Are You Ready to Make a Change? If you are ready to lead a high‑performing practice and play a key role in a growing, premium dental group, we would love to hear from you.
Group Treatment Coordinator (Hybrid) New London employer: Zental
Contact Detail:
Zental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Treatment Coordinator (Hybrid) New London
✨Tip Number 1
Get to know the company inside out! Research Zental's values, culture, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your phone skills! Since this role is all about guiding patients over the phone, grab a friend and do some mock calls. Focus on being clear, empathetic, and confident in your communication.
✨Tip Number 3
Follow up like a pro! After your initial conversation, don’t just sit back. Send a quick thank-you message or follow-up email to keep the conversation going and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Zental community and ready to make a difference.
We think you need these skills to ace Group Treatment Coordinator (Hybrid) New London
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your passion for patient care shine through. We want to see how you can balance performance with empathy, so share any relevant experiences that highlight your ability to guide patients through their journey.
Tailor Your Application: Make sure to tailor your application to the role of Group Treatment Coordinator. Use keywords from the job description, like 'conversion', 'telesales', and 'patient-centred', to show that you understand what we're looking for and how you fit into our vision.
Highlight Your Achievements: Don’t be shy about showcasing your achievements! Whether it’s hitting KPIs or successfully converting leads, we want to know how you've made an impact in your previous roles. Numbers speak volumes, so include any metrics that demonstrate your success.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining the Zental community!
How to prepare for a job interview at Zental
✨Know Your Stuff
Before the interview, make sure you understand Zental's values and mission. Familiarise yourself with their approach to patient care and how they balance commercial performance with empathy. This will help you align your answers with what they’re looking for.
✨Showcase Your Empathy
As a Group Treatment Coordinator, you'll need to demonstrate emotional intelligence. Prepare examples from your past experiences where you've successfully guided patients through difficult decisions or addressed their concerns with clarity and compassion.
✨Master the Metrics
Be ready to discuss your experience with KPIs and conversion rates. Think of specific instances where you’ve improved these metrics in previous roles. Showing that you can track and optimise performance will impress them.
✨Tailor Your Communication
Practice adapting your communication style to different audiences. During the interview, try to mirror the interviewer’s tone and pace. This will not only help build rapport but also demonstrate your ability to connect with patients from various backgrounds.