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- Tasks: Guide patients through their dental journey from enquiry to treatment booking.
- Company: Join Zental, a leading private dental group with a focus on exceptional patient care.
- Benefits: Enjoy competitive pay, performance bonuses, and professional development opportunities.
- Other info: Be part of a caring team that values community, authenticity, leadership, and mindfulness.
- Why this job: Make a real difference in patients' lives while thriving in a supportive environment.
- Qualifications: Experience in telesales or treatment coordination with strong communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Join the Future of Private Dentistry at Zental. At Zental, we create calm, high‑performing environments where exceptional teams deliver outstanding patient care. We are seeking a high‑performing Group Dental Treatment Coordinator with a strong telesales and conversion background to support patients across our growing network of private practices. This is a remote/hybrid role for a commercially confident, patient‑centred professional who can guide patients from enquiry through to treatment booking, balancing performance with empathy and clinical integrity.
You will be the first impression and trusted guide for new patients. This role goes beyond booking appointments. You will take ownership of the full patient journey, converting enquiries into consultations, and consultations into committed treatment plans. Using a structured yet empathetic approach, you will balance commercial performance with genuine care, helping patients make confident, informed decisions about their health.
Key Responsibilities- Take full ownership of enquiry → consultation → treatment conversion via the telephone.
- Confidently guide patients through treatment options, addressing concerns and objections with clarity and empathy.
- Maintain a consistent and persistent follow‑up strategy to maximise conversion.
- Handle all inbound new enquiries and proactively follow up warm leads that you have handled.
- Build trust quickly and tailor communication style to each patient.
- Manage and prioritise leads effectively within the Practice Management Software.
- Maintain accurate, real‑time records and a clean, actionable pipeline.
- Track and optimise personal performance across key metrics including conversion rate, attendance, and revenue contribution.
- Work closely with clinicians and practice teams to ensure treatment plans are clearly understood and ready to present.
- Support smooth patient handovers and continuity of care.
- Take ownership of individual KPIs, including conversion rates, booking rates, and revenue performance.
- Use data to continuously refine approach and improve outcomes.
Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries – beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care. Our teams are hand‑selected for warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do.
What Your Day Will Look Like- Take full ownership of enquiry‑to‑consultation‑to‑treatment conversion via telephone.
- Confidently guide patients through treatment options, addressing concerns and objections with clarity and empathy.
- Use a structured consultation and follow‑up approach to drive clear outcomes and maximise conversion.
- Handle all inbound patient enquiries and proactively follow up warm leads.
- Build trust quickly and tailor communication style to individual patients.
- Manage and prioritise leads within the Practice Management / CRM system.
- Maintain accurate, real‑time records and a clean, actionable pipeline.
- Track and optimise performance across key KPIs including conversion rate, attendance, and revenue contribution.
- Collaborate closely with clinicians and practice teams to ensure treatment plans are clear and ready to present.
- Support smooth patient handovers and continuity of care.
We are looking for more than sales skill alone. We value emotional intelligence, accountability, and a patient‑first mindset.
Essential- Significant experience in telesales, inside sales, or treatment coordination.
- Proven ability to convert high‑value treatments (£3,000–£25,000+).
- Strong understanding of conversion funnels, KPIs, and sales performance metrics.
- Confidence asking for commitment and guiding patients to informed decisions.
- Exceptional communication skills with the ability to balance empathy and outcomes.
- Highly organised with strong attention to detail and follow‑through.
- Resilient, performance‑driven mindset with consistency across high call volumes.
- Background in dental or healthcare environments.
- Familiarity with treatment planning, ethical communication, and patient journey management.
- Competitive remuneration package with a performance‑related bonus.
- The opportunity to lead within a premium, fully digital private dental environment.
- Progression pathways and ongoing development opportunities based on performance.
- Professional development support and access to Zental Learning Portal.
- DBS covered.
- Employee Referral Scheme with competitive referral rewards.
- Modern, high‑spec practices and systems.
- Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication.
- Competitive salary based on experience and skillset.
At Zental, our mission goes beyond dentistry; we help people live healthier, happier, and longer lives. We live by CALM, the values that define how we work and care for people:
- Community: We support one another and build uplifting, collaborative teams.
- Authenticity: We act with honesty, integrity, and compassion.
- Leadership: We take responsibility and maintain exceptionally high standards.
- Mindfulness: We stay calm, thoughtful, and solutions focused, even under pressure.
Are You Ready to Make a Change? If you are ready to lead a high performing practice and play a key role in a growing, premium dental group, we would love to hear from you.
Group Treatment Coordinator (Hybrid) employer: Zental
Contact Detail:
Zental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Treatment Coordinator (Hybrid)
✨Tip Number 1
Get to know the company inside out! Research Zental's values, culture, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! You’ll need to confidently guide patients through treatment options, so role-play with a friend or in front of the mirror. The more comfortable you are, the better you'll connect with potential patients.
✨Tip Number 3
Follow up like a pro! After your initial conversation, don’t just sit back. Keep the momentum going by reaching out to express your enthusiasm and answer any questions they might have. It shows you're genuinely interested.
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your skills and experience directly to us at Zental.
We think you need these skills to ace Group Treatment Coordinator (Hybrid)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for patient care and your unique approach to sales.
Tailor Your Application: Make sure to customise your application for the Group Dental Treatment Coordinator role. Highlight your relevant experience in telesales and how it aligns with our patient-centred approach at Zental.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your achievements and how you can contribute to our team. We appreciate clarity just as much as empathy!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Zental.
How to prepare for a job interview at Zental
✨Know Your Stuff
Before the interview, make sure you understand Zental's mission and values. Familiarise yourself with their approach to patient care and how they balance commercial performance with empathy. This will help you align your answers with what they’re looking for.
✨Showcase Your Sales Skills
Be ready to discuss your telesales experience in detail. Prepare examples of how you've successfully converted enquiries into consultations and treatments. Highlight your understanding of conversion funnels and KPIs, as these are crucial for the role.
✨Practice Empathy
Since this role requires a patient-centred approach, think about how you can demonstrate empathy during the interview. Prepare scenarios where you’ve effectively addressed patient concerns and objections, showing that you can balance care with performance.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and how Zental supports its staff. This shows your genuine interest in the company culture and your desire to contribute positively to the team. It’s also a great way to assess if Zental is the right fit for you.