At a Glance
- Tasks: Lead a high-performing dental practice, ensuring exceptional patient care and team well-being.
- Company: Join Zental, a premium private dental group with an Outstanding CQC rating.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunities for growth and access to ongoing training and support.
- Why this job: Make a real impact in a calm, contemporary dental setting with experienced clinicians.
- Qualifications: Strong leadership skills and understanding of KPIs and financials.
The predicted salary is between 40000 - 50000 £ per year.
Join the Future of Private Dentistry at Zental. Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries, beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care. Our teams are hand‑selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state‑of‑the‑art private dental environment and work alongside some of the UK’s most experienced clinicians. Guided by CALM: Community, Authenticity, Leadership, Mindfulness, Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.
What Your Day Will Look Like
- Thrive in a role built to support a calm, high‑performing practice, balancing patient experience, team well‑being and commercial outcomes.
- Lead day‑to‑day practice performance across people, patients & performance.
- Lead and develop the multidisciplinary team, setting clear expectations and ownership.
- Track and manage core KPIs, including utilisation, conversion, revenue and patient experience.
- Partner with Treatment Coordinators and clinicians to optimise the patient journey.
- Oversee diary management to balance productivity with a calm, high‑quality experience.
- Maintain regulatory compliance and ongoing CQC readiness.
- Manage costs, stock and budgets in line with business targets.
- Own operational processes, spotting risks early and driving improvements.
- Resolve patient feedback and complaints with care, professionalism and pace.
- Support local growth through marketing activity and community engagement.
How You Can Thrive at Zental
We are looking for more than operational capability. We value leadership maturity, emotional intelligence, and integrity.
Essential
- Strong understanding of KPIs, performance management, and commercial targets.
- Strong understanding of practice level financials, including revenue drivers, cost control, and budget oversight.
- Confident, credible leadership style with the ability to motivate, challenge and develop others.
- Experience handling people matters including performance improvement, absence management, and team development.
- Organised, structured, and solutions focused, with consistent follow through.
- Patient‑centred mindset with confidence managing concerns and complaints effectively.
Desirable
- Management qualification or relevant leadership development.
- Previous experience in a private dental or private healthcare setting.
- Experience improving treatment conversion and patient journey performance through process and coaching.
What You Gain by Joining the Zental Community
- The opportunity to lead within a premium, fully digital private dental environment.
- Progression pathways and ongoing development opportunities based on performance.
- Professional development support and access to Zental Learning Portal.
- DBS covered.
- Employee Referral Scheme with competitive referral rewards.
- Modern, high spec practices and systems.
- Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication.
- Competitive salary based on experience and skillset.
The Culture at Zental
At Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives. We live by CALM, the values that define how we work and care for people:
- Community: We support one another and build uplifting, collaborative teams.
- Authenticity: We act with honesty, integrity, and compassion.
- Leadership: We take responsibility and maintain exceptionally high standards.
- Mindfulness: We stay calm, thoughtful, and solutions focused, even under pressure.
Dual Site - Dental Practice Manager employer: Zental
Zental is an exceptional employer, offering a unique opportunity to lead within a premium private dental environment that prioritises patient care and team well-being. With a strong focus on professional development, competitive salaries, and a supportive culture rooted in community and mindfulness, employees thrive in a calm and inspiring atmosphere. Join us to be part of a dedicated team that values integrity and excellence, while enjoying the benefits of working in state-of-the-art practices designed for both staff and patients.
StudySmarter Expert Advice🤫
We think this is how you could land Dual Site - Dental Practice Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the dental industry. Attend events, join online forums, or even hit up local meet-ups. The more you engage, the better your chances of landing that dream role at Zental.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and improving patient journeys. Zental values strong leaders, so make sure they see how you can contribute to their calm, high-performing environment.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you've handled performance management or resolved patient complaints in the past. Zental wants to know you can keep things running smoothly while maintaining a patient-centred mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Zental community and contributing to our mission of helping people live healthier, happier lives.
We think you need these skills to ace Dual Site - Dental Practice Manager
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your genuine passion for delivering exceptional patient care. Share experiences that highlight your commitment to creating a calm and supportive environment for both patients and team members.
Highlight Your Leadership Skills:We want to know about your leadership style! Use your application to showcase how you've motivated and developed teams in the past. Mention specific examples where you’ve set clear expectations and driven performance.
Be Data-Driven:Since we focus on KPIs and performance management, make sure to include any relevant experience with tracking and managing core metrics. This will show us that you understand the commercial side of running a practice and can contribute to our success.
Tailor Your Application:Take the time to tailor your application specifically for Zental. Reflect our values of Community, Authenticity, Leadership, and Mindfulness in your writing. And remember, applying through our website is the best way to get your application in front of us!
How to prepare for a job interview at Zental
✨Know Your KPIs
Before the interview, brush up on key performance indicators relevant to dental practice management. Understand how they impact patient experience and commercial outcomes, as this will show your potential employer that you’re not just familiar with the numbers but can also leverage them for success.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you motivate and develop teams. Prepare examples of how you've handled performance issues or team development in the past, as Zental values strong, credible leadership that inspires others.
✨Emphasise Patient-Centred Care
Zental is all about exceptional patient care, so be prepared to share your experiences in managing patient feedback and complaints. Highlight your ability to resolve issues with professionalism and empathy, showcasing your commitment to a patient-centred mindset.
✨Align with Zental's Values
Familiarise yourself with Zental’s CALM values: Community, Authenticity, Leadership, and Mindfulness. Think of specific examples from your career that demonstrate how you embody these values, as cultural fit is just as important as skills and experience.
