At a Glance
- Tasks: Guide patients through treatment options and convert enquiries into consultations via phone.
- Company: Join Zental Group, a leader in private dentistry with a digital focus.
- Benefits: Competitive salary, performance bonuses, and professional development opportunities.
- Other info: Enjoy a hybrid work model and modern dental practices.
- Why this job: Make a real difference in patient care while developing your sales skills.
- Qualifications: Experience in telesales or treatment coordination with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join the Future of Private Dentistry at Zental Group.
Key Responsibilities
- Take full ownership of enquiry → consultation → treatment conversion via the telephone.
- Confidently guide patients through treatment options, addressing concerns and objections with clarity and empathy.
- Maintain a consistent and persistent follow‑up strategy to maximise conversion.
- Handle all inbound new enquiries and proactively follow up warm leads that have been handled.
- Build trust quickly and tailor communication style to each patient.
- Manage and prioritise leads effectively within the Practice Management Software.
- Maintain accurate, real‑time records and a clean, actionable pipeline.
- Track and optimise personal performance across key metrics including conversion rate, attendance, and revenue contribution.
- Work closely with clinicians and practice teams to ensure treatment plans are clearly understood and ready to present.
- Support smooth patient handovers and continuity of care.
- Take ownership of individual KPIs, including conversion rates, booking rates, and revenue performance.
- Use data to continuously refine approach and improve outcomes.
What Your Day Will Look Like
- Take full ownership of enquiry‑to‑consultation‑to‑treatment conversion via telephone.
- Confidently guide patients through treatment options, addressing concerns and objections with clarity and empathy.
- Use a structured consultation and follow‑up approach to drive clear outcomes and maximise conversion.
- Handle all inbound patient enquiries and proactively follow up warm leads.
- Build trust quickly and tailor communication style to individual patients.
- Manage and prioritise leads within the Practice Management / CRM system.
- Maintain accurate, real‑time records and a clean, actionable pipeline.
- Track and optimise performance across key KPIs including conversion rate, attendance, and revenue contribution.
- Collaborate closely with clinicians and practice teams to ensure treatment plans are clear and ready to present.
- Support smooth patient handovers and continuity of care.
Essential Qualifications
- Significant experience in telesales, inside sales, or treatment coordination.
- Proven ability to convert high‑value treatments (£3,000–£25,000+).
- Strong understanding of conversion funnels, KPIs, and sales performance metrics.
- Confidence asking for commitment and guiding patients to informed decisions.
- Exceptional communication skills with the ability to balance empathy and outcomes.
- Highly organised with strong attention to detail and follow‑through.
- Resilient, performance‑driven mindset with consistency across high call volumes.
Desirable Qualifications
- Background in dental or healthcare environments.
- Familiarity with treatment planning, ethical communication, and patient journey management.
Benefits
- Competitive remuneration package with a performance‑related bonus.
- The opportunity to lead within a premium, fully digital private dental environment.
- Progression pathways and ongoing development opportunities based on performance.
- Professional development support and access to Zental Learning Portal.
- DBS covered.
- Employee Referral Scheme with competitive referral rewards.
- Modern, high spec practices and systems.
- Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication.
- Competitive salary based on experience and skillset.
Dental Treatment Coordinator – Group Role (Hybrid) employer: Zental
At Zental Group, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment for our Dental Treatment Coordinators. With a competitive remuneration package, performance-related bonuses, and clear pathways for professional growth, we empower our employees to thrive in a fully digital private dental setting. Our commitment to ethical patient communication and collaboration with clinicians ensures that you will play a vital role in enhancing patient care while enjoying the benefits of modern practices and ongoing development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Dental Treatment Coordinator – Group Role (Hybrid)
✨Tip Number 1
Get to know the company inside out! Research Zental Group and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be guiding patients through treatment options over the phone, role-play with a friend or family member. This will help you sound confident and empathetic when addressing concerns during the actual calls.
✨Tip Number 3
Follow up like a pro! Develop a consistent follow-up strategy for leads. Use reminders and notes to keep track of your interactions, so you can build trust and show patients that you care about their journey.
✨Tip Number 4
Don’t forget to showcase your metrics! Be ready to discuss your past performance in terms of conversion rates and sales success. This will demonstrate your ability to meet KPIs and contribute to the team's goals at Zental Group.
We think you need these skills to ace Dental Treatment Coordinator – Group Role (Hybrid)
Some tips for your application 🫡
Show Your Passion for Dentistry:When writing your application, let your enthusiasm for private dentistry shine through. We want to see that you genuinely care about helping patients and guiding them through their treatment options.
Tailor Your Experience:Make sure to highlight your relevant experience in telesales or treatment coordination. We’re looking for someone who can convert high-value treatments, so share specific examples of your successes in this area.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to demonstrate your communication skills, as this role requires exceptional clarity when guiding patients through their options.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Zental
✨Know Your Stuff
Before the interview, make sure you understand the role of a Dental Treatment Coordinator inside out. Familiarise yourself with the key responsibilities and how they relate to patient care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves guiding patients through treatment options, practice articulating your thoughts clearly and empathetically. You might want to prepare examples of how you've successfully handled objections or concerns in past roles. This will demonstrate your ability to connect with patients effectively.
✨Be Data-Driven
The job requires tracking performance metrics like conversion rates and revenue contribution. Be ready to discuss how you've used data in previous roles to improve outcomes. Bring specific examples of how you’ve optimised processes based on performance metrics to showcase your analytical skills.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
