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- Tasks: Provide top-notch IT support for PCs, laptops, and other tech gear.
- Company: Join Zensar Technologies, a dynamic and innovative IT company.
- Benefits: Enjoy competitive pay, health perks, and opportunities for growth.
- Why this job: Make a real difference in tech support while enhancing user experiences.
- Qualifications: Basic IT support knowledge and strong communication skills required.
- Other info: Collaborative environment with endless opportunities to learn and grow.
The predicted salary is between 30000 - 42000 £ per year.
As IT Deskside engineer, you will be responsible to provide infrastructural support to the staff of clients by responding to all incoming service requests for PCs/laptops. The individual will support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization in an effective and timely manner as prescribed Service Level Agreement (SLA).
If you thrive in a dynamic, collaborative workplace, Zensar provides an environment where you are challenged and inspired every single day. If you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Responsibilities & Key Accountabilities:- Improve technology within the organization and enhance the end user experience for both in-house and remote employees.
- Respond to calls and emails to fix issues of the desktop environment and perform service desk functions and daily functional tasks, including upgrading and configurations of computer systems and license tracking.
- Organize and configure equipment, such as desktops/laptops, printers, copiers, scanners, and faxes.
- Work with business application teams and server administrators for appropriate projects.
- Assess third-party applications for deployment and incorporation into existing commercial operations.
- Install new computers and peripherals and troubleshoot to resolve all kinds of hardware-related issues.
- Set up the computer system for new employees and move/change user preferences and file migration as necessary.
- Provide second-tier support for the Service desk and adjustments for installed software.
- Maintain network printers, secure computers, evaluate and replace computer components, such as memory, hard drive, and optical drives.
- Assess network issues, including switches, connectivity, and network port patches.
- Replace wireless access points, network switches, and other networking devices as required.
- Implement, support, and troubleshoot incidents related to PCs/laptops/mobile devices using conventional procedures and proven guidelines.
- Provide technical support to audio-visual (A/V) equipment and use appropriate administrative consoles and tools competently.
- Handle virus protection updates, domain account management, systems monitoring, and servers.
- Maintain documentation for software licensing and convey to IT leadership when support or licensing needs to be renewed.
- Document by observing the PC hardware management lifecycle.
- Implement customer service principles and standard operating procedures (SOPs) concerning remote IT support.
- Keep abreast of new developments in the IT industry.
- Prepare monthly and weekly status reports, participate in meetings with management, and undertake remedial actions based on client satisfaction surveys.
- Maintain IT inventory stock and purchase IT equipment by forecasting user onboarding.
- Maintain IT asset tag and inventory database.
- Follow joiner/leaver asset collection and maintain inventory.
- Coordinate with third-party vendors for support issues related to video conferencing, attendance systems, biometric devices, and printers.
- Maintain printers and upgrade VC systems with daily monitoring and inspection.
- Good understanding of supporting a Windows Desktop OS platform.
- Basic login troubleshooting.
- Good understanding of supporting desktop/laptop/tablet/mobile phone.
- Practical experience with Service Desk toolsets.
- Solid interpersonal relationships and communication skills.
- Unparalleled listening and comprehension capabilities.
- Proven service industry front-line experience with handling high-value/critical customers.
- Ability to keyboard to capture important details on a call for documentation.
- Demonstrated ability to set personal objectives that support business/team goals and personal motivation to deliver results.
- Handle complex customer scenarios, documenting solutions, and providing dependable and timely resolution to all product-related technical issues.
- Anticipate customer needs and effectively address concerns related to their issue or resolution.
- Experience working in a professional, service-oriented IT team.
Technical Support Engineer employer: Zensar Technologies
Contact Detail:
Zensar Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Don't just sit back and wait for the job to come to you! Reach out directly to the job poster on LinkedIn or through their company page. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Network like a pro! Connect with current employees at Zensar Technologies and ask about their experiences. This not only gives you insider info but also shows your genuine interest in the company culture.
✨Tip Number 3
Prepare for the interview by brushing up on common technical support scenarios. Think of examples from your past experience where you solved problems effectively. We want to see how you handle real-life situations!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience with PCs, laptops, and troubleshooting skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about the role and how you can enhance the end-user experience. Let us know how you thrive in dynamic environments like ours.
Showcase Your Technical Skills: Be sure to list your technical skills clearly, especially those related to Windows OS, Service Desk tools, and network concepts. We love seeing candidates who are well-versed in the tech we use every day!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you into our system. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Zensar Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Desktop OS and common troubleshooting techniques. Be ready to discuss specific scenarios where you've successfully resolved hardware or software issues, as this will show your practical experience.
✨Showcase Your Customer Service Skills
Since the role involves handling high-value customers, prepare examples that highlight your interpersonal skills and ability to manage complex customer scenarios. Think about times when you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Service Desk Tools
Get comfortable with the service desk toolsets mentioned in the job description. If you have experience with specific tools, be ready to discuss how you've used them to improve efficiency or resolve issues.
✨Prepare for Technical Questions
Expect technical questions related to network concepts and protocols like TCP/IP, DNS, and DHCP. Brush up on these topics and be prepared to explain how they apply to real-world scenarios in a support environment.
