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- Tasks: Lead Service Level Management processes and deliver key outputs in a dynamic IT environment.
- Company: Join a forward-thinking company that values innovation and collaboration in IT services.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a team that drives service excellence and makes a real impact in IT management.
- Qualifications: ITIL accredited (version 3 Practitioner) with 3+ years in Service Level Management and strong communication skills.
- Other info: Experience with Service Now is essential; must be able to manage conflict and negotiate effectively.
The predicted salary is between 36000 - 60000 £ per year.
Must be proficient across ITIL processes and ITIL accredited to at least version 3 Practitioner level.
Must have extensive experience in Service Level Management - minimum 3 years experience, ideally having previously implemented SLM or at least executed SLM process within a multi-tier SIAM model.
Proven track record of both the introduction of new Service Level Management processes and ability to deliver the key outputs (SLA/OLA Documents), reports, and service improvement plans.
Significant experience of configuring Service Level Management in ITSM system, Service Now.
Excellent interpersonal and influencing skills and able to build and maintain effective relationships with suppliers and internal customers.
Must be proficient in chairing IT Service Performance/SLM Governance meetings - minimum 2 years experience.
Must be able to work on own initiative and make decisions.
Must have strong organisational skills and be able to multi-task.
Must have excellent communication skills (written and verbal) and able to communicate effectively at all levels both internally and externally.
Should be able to manage conflict and negotiate successful outcomes.
Should have good analytical and reporting skills and be proficient in reporting from Service Now.
Should have experience producing service governance artefacts e.g. report packs, scorecards, etc.
SIAM Consulting and Audit employer: Zensar Technologies
Contact Detail:
Zensar Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIAM Consulting and Audit
✨Tip Number 1
Familiarise yourself with the ITIL processes, especially focusing on Service Level Management. Consider brushing up on your knowledge of ITIL version 3 and ensure you can discuss how you've implemented or executed SLM processes in previous roles.
✨Tip Number 2
Highlight your experience with Service Now, particularly in configuring Service Level Management. Be prepared to share specific examples of how you've used this tool to produce reports and service governance artefacts.
✨Tip Number 3
Demonstrate your interpersonal and influencing skills by preparing anecdotes that showcase your ability to build relationships with suppliers and internal customers. Think about times when you've successfully chaired meetings or managed conflicts.
✨Tip Number 4
Showcase your organisational skills by discussing how you've managed multiple tasks or projects simultaneously. Be ready to explain your approach to prioritising work and ensuring deadlines are met, especially in a fast-paced environment.
We think you need these skills to ace SIAM Consulting and Audit
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience in Service Level Management, particularly any roles where you implemented or executed SLM processes. Use specific examples to demonstrate your proficiency and achievements.
Showcase ITIL Accreditation: Clearly state your ITIL accreditation, especially if you are at the Practitioner level or higher. This is crucial for the role, so make it prominent in your CV and cover letter.
Demonstrate Communication Skills: Since excellent communication skills are essential, provide examples of how you've effectively communicated with stakeholders at various levels. Consider including instances where you chaired meetings or managed conflicts.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'Service Now', 'analytical skills', and 'service governance artefacts' to ensure your application stands out.
How to prepare for a job interview at Zensar Technologies
✨Showcase Your ITIL Knowledge
Make sure to highlight your proficiency in ITIL processes, especially if you're accredited to at least version 3 Practitioner level. Be prepared to discuss specific examples of how you've implemented or executed Service Level Management (SLM) processes in a multi-tier SIAM model.
✨Demonstrate Your Experience with SLM
Share your proven track record in introducing new SLM processes and delivering key outputs like SLA/OLA documents and service improvement plans. Discuss any challenges you faced and how you overcame them to show your problem-solving skills.
✨Highlight Your Interpersonal Skills
Since excellent interpersonal and influencing skills are crucial for this role, be ready to provide examples of how you've built and maintained effective relationships with suppliers and internal customers. This will demonstrate your ability to work collaboratively.
✨Prepare for Governance Meeting Scenarios
As chairing IT Service Performance/SLM Governance meetings is part of the job, think of scenarios where you've successfully managed such meetings. Be ready to discuss your approach to managing conflict and negotiating successful outcomes during these discussions.
