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- Tasks: Lead the delivery of IT services and ensure high-quality support for end users.
- Company: Join Zensar, a top digital solutions company driving global digital transformation.
- Benefits: Enjoy competitive pay, remote work options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of technology and innovation.
- Qualifications: 10+ years in cloud and security operations; relevant degree required.
- Other info: Opportunity to drive automation and enhance service delivery across accounts.
The predicted salary is between 48000 - 84000 £ per year.
Zensar is a leading digital solutions and technology services company that specialises in partnering with global organisations across industries in their Digital Transformation journey. Zensar’s Return on Digital® strategy has enabled customers to look beyond current investments towards realising visible business benefits in their digital transformation journey.
The Senior Service Delivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT Security managers, this person assures a high-quality service to end users. The Service Delivery Manager ensures Service Support and Service Delivery Processes are in place and managed effectively. This is a "business facing" role and requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard.
- Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals.
- Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
- Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget.
- Identify opportunities for account growth and work closely with sales and account management teams to capitalise on them.
- Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
- Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news.
- Experience handling vendors from a reporting, procurement, and service management perspective.
- Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained.
- Identify and implement cost-saving initiatives without compromising service quality.
- Handle all invoicing matters for project activities and co-ordinate between finance team and customer.
- Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery.
- Drive automation across the accounts.
- Develop and deliver regular reports on service delivery performance, including metrics on availability, reliability, and security.
- Analyse service delivery data to identify trends, issues, and opportunities for improvement.
Must have executed cloud, security and data centre infrastructure projects covering all stacks starting from perimeter network, multi-cloud, virtualisation stack, server stack, Office 365, cloud migration, BCP & DR, DevOps backup & recovery projects.
Proven, good knowledge of cloud, data centre & security infrastructure technologies (VMware, Checkpoint, F5, Palo Alto, Extreme). A strong understanding of the latest cloud, data centre security & cybersecurity technology. Must have executed large transformational deals which involved data centre migration/consolidation, end-user services transformation.
10+ years of experience in managing cloud, infrastructure, security operations and projects/programmes in the infrastructure space. Relevant Bachelor of Engineering or Bachelor of Science or Bachelor of Business Administration or equivalent or higher (IT related qualification may be required).
Senior Service Delivery Manager (w/m/d) employer: Zensar Technologies
Contact Detail:
Zensar Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager (w/m/d)
✨Tip Number 1
Familiarise yourself with the latest trends in cloud infrastructure and security services. Being knowledgeable about technologies like VMware, Checkpoint, and Palo Alto will not only boost your confidence but also impress the hiring team at Zensar.
✨Tip Number 2
Network with professionals in the IT service delivery space. Attend industry events or webinars to connect with others who may have insights into Zensar's culture and expectations, which can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss your experience with managing SLAs and KPIs in detail. Be ready to share specific examples of how you've ensured service quality and met client expectations in previous roles, as this is crucial for the Senior Service Delivery Manager position.
✨Tip Number 4
Showcase your ability to drive innovation and automation in service delivery. Think of instances where you've implemented new solutions or processes that improved efficiency, as this aligns perfectly with Zensar's goals.
We think you need these skills to ace Senior Service Delivery Manager (w/m/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud, security, and data centre infrastructure projects. Use specific examples that demonstrate your ability to manage service delivery and meet SLAs.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of Zensar's Return on Digital® strategy and how your skills align with their goals. Mention your experience in managing IT services and your approach to driving innovation and automation.
Highlight Key Achievements: When detailing your work history, focus on key achievements that showcase your ability to deliver projects on time and within budget. Include metrics or KPIs that illustrate your success in previous roles.
Showcase Your Leadership Skills: Since this role involves managing teams and expectations, emphasise your leadership experience. Provide examples of how you've successfully led teams in high-pressure environments and ensured quality service delivery.
How to prepare for a job interview at Zensar Technologies
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Senior Service Delivery Manager role entails. Familiarise yourself with Zensar's Return on Digital® strategy and how it relates to service delivery. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Project Management Skills
Be prepared to discuss specific projects you've managed, particularly those involving cloud infrastructure and security services. Highlight your ability to develop project plans, manage budgets, and meet SLAs and KPIs, as these are crucial for the role.
✨Demonstrate Your Technical Knowledge
Given the technical nature of the position, brush up on your knowledge of relevant technologies such as VMware, Checkpoint, and Palo Alto. Be ready to discuss how you've applied this knowledge in past roles, especially in relation to cloud and data centre projects.
✨Prepare for Business-Facing Scenarios
Since this is a business-facing role, think about how you've managed expectations with stakeholders in the past. Prepare examples that demonstrate your communication skills and your ability to drive IT teams towards achieving high standards of service delivery.
