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- Tasks: Lead the delivery of IT services and ensure high-quality support for users.
- Company: Zensar Technologies is a top digital solutions firm driving global digital transformation.
- Benefits: Enjoy a collaborative culture, recognition for your impact, and opportunities for growth.
- Why this job: Join a dynamic team focused on innovation and making a real difference in tech.
- Qualifications: 10+ years in cloud and security projects; relevant degree required.
- Other info: This role offers a chance to work with cutting-edge technologies and drive automation.
The predicted salary is between 43200 - 72000 £ per year.
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This range is provided by Zensar Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Zensar Technologies
Sr. Executive Talent Acquisition – UK & Europe at Zensar Technologies
Zensar is a leading digital solutions and technology services company that specialises in partnering with global organisations across industries in their Digital Transformation journey.Zensar’s Return on Digital strategy has enabled customers to look beyond current investments towards realising visible business benefits in their digital transformation journey.
If you’re looking for a workplace where associates realise and contribute to their full potential, are recognised for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place!
The Senior Service Delivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT Security managers, this person assures a high-quality service to end users. The Service Delivery Manager ensures Service Support and Service Delivery Processes are in place and managed effectively. As well as managing within the IT team, this is a \”business facing\” role and requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard.
Roles and Responsibilities :
- Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals.
- Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
- Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget.
- Manage client escalations, ensuring that issues are resolved promptly and to the client\’s satisfaction.
- Identify opportunities for account growth and work closely with sales and account management teams to capitalise on them.
- Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
- Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news/Account mining.
- Experience handling vendors from a reporting, Procurement, and service management perspective.
- Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained.
- Identify and implement cost-saving initiatives without compromising service quality.
- Handle all Invoicing matters for Project activities and co-ordinate between Finance team and customer.
- Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity.
- Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery.
- Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches.
- Drive Automation across the accounts.
- Develop and deliver regular reports on service delivery performance, including metrics on availability, reliability, and security.
- Analyse service delivery data to identify trends, issues, and opportunities for improvement.
Technical Required Skills & Qualifications:
- Must have executed cloud, security and data centre infrastructure projects covering all stacks starting from perimeter network, multi-cloud, Virtualization stack, server stack, office 365, Cloud migration, BCP & DR, DevOps backup & recovery projects
- Proven, good knowledge of Cloud, data centre & security infrastructure technologies (VMware, Checkpoint, F5, Palo Alto, Extreme)
- A strong understanding of the latest Cloud, data centre security & cybersecurity technology
- Must have executed large transformational deals which involved data centre migration/Consolidation, End-user services transformation
- Preferably ITSM/SIAM certified
- 10+ years of experience in managing Cloud, Infrastructure, security operations and projects/programs in the infrastructure space
Qualification:
- Relevant Bachelor of Engineering or Bachelor of Science or Bachelor of Business Administration or equivalent or higher (IT related qualification may be required).
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
IT Services and IT Consulting
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Senior Service Delivery Manager employer: Zensar Technologies
Contact Detail:
Zensar Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends in cloud computing and cybersecurity. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the IT services and consulting industry, especially those who work at Zensar Technologies or similar companies. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with managing cloud infrastructure projects and service delivery processes. Be ready to share specific examples of how you've met SLAs and KPIs in previous roles, as this will be crucial for the Senior Service Delivery Manager position.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've fostered innovation within your teams. Discussing how you've driven automation and improved service delivery will resonate well with the expectations for this role.
We think you need these skills to ace Senior Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud infrastructure, security services, and project management. Use specific examples that demonstrate your ability to meet SLAs and KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Zensar Technologies. Mention how your skills align with their needs, particularly in managing IT service delivery and fostering innovation.
Showcase Relevant Skills: Clearly outline your technical skills related to cloud technologies, cybersecurity, and IT service management. Include any certifications you hold, such as ITSM or SIAM, to strengthen your application.
Highlight Leadership Experience: Since this is a senior role, emphasise your leadership experience in managing teams and projects. Provide examples of how you've successfully driven service delivery and client satisfaction in previous positions.
How to prepare for a job interview at Zensar Technologies
✨Understand the Role
Make sure you have a clear understanding of the Senior Service Delivery Manager role. Familiarise yourself with the responsibilities, such as overseeing cloud infrastructure and managing client expectations. This will help you tailor your answers to demonstrate how your experience aligns with their needs.
✨Showcase Relevant Experience
Prepare to discuss specific projects where you've successfully managed cloud, security, or data centre infrastructure. Highlight your experience with SLAs, KPIs, and any transformational deals you've executed. Use concrete examples to illustrate your achievements and problem-solving skills.
✨Stay Updated on Industry Trends
Zensar Technologies values innovation and staying ahead in technology. Be prepared to discuss the latest trends in cloud computing and cybersecurity. Mention any recent developments or tools you've explored that could enhance service delivery, showing your proactive approach to learning.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle client escalations or manage project changes. Practice articulating your thought process and decision-making strategies in these situations. This will demonstrate your critical thinking and leadership capabilities.
