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- Tasks: Lead the delivery of IT services, ensuring high-quality support and alignment with client needs.
- Company: Join Zensar, a top digital solutions firm driving global digital transformation.
- Benefits: Enjoy a collaborative culture, recognition for your impact, and opportunities for growth.
- Why this job: Be part of a dynamic team that fosters innovation and drives real business benefits.
- Qualifications: 10+ years in cloud and security projects; relevant degree required.
- Other info: This role offers a chance to shape IT service delivery in a fast-paced environment.
The predicted salary is between 48000 - 84000 £ per year.
Zensar is a leading digital solutions and technology services company that specialises in partnering with global organisations across industries in their Digital Transformation journey. Zensar’s Return on Digital® strategy has enabled customers to look beyond current investments towards realising visible business benefits in their digital transformation journey.
The Senior Service Delivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT Security managers, this person assures a high-quality service to end users. The Service Delivery Manager ensures Service Support and Service Delivery Processes are in place and managed effectively. This is a "business facing" role and requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard.
Roles and Responsibilities:- Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals.
- Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
- Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget.
- Manage client escalations, ensuring that issues are resolved promptly and to the client's satisfaction.
- Identify opportunities for account growth and work closely with sales and account management teams to capitalise on them.
- Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
- Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news.
- Experience handling vendors from a reporting, procurement, and service management perspective.
- Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained.
- Identify and implement cost-saving initiatives without compromising service quality.
- Handle all invoicing matters for project activities and co-ordinate between finance team and customer.
- Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity.
- Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery.
- Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches.
- Drive automation across the accounts.
- Develop and deliver regular reports on service delivery performance, including metrics on availability, reliability, and security.
- Analyse service delivery data to identify trends, issues, and opportunities for improvement.
- Must have executed cloud, security and data centre infrastructure projects covering all stacks starting from perimeter network, multi-cloud, virtualisation stack, server stack, Office 365, cloud migration, BCP & DR, DevOps backup & recovery projects.
- Proven, good knowledge of cloud, data centre & security infrastructure technologies (VMware, Checkpoint, F5, Palo Alto, Extreme).
- A strong understanding of the latest cloud, data centre security & cybersecurity technology.
- Must have executed large transformational deals which involved data centre migration/consolidation, end-user services transformation.
- Preferably ITSM/SIAM certified.
- 10+ years of experience in managing cloud, infrastructure, security operations and projects/programmes in the infrastructure space.
- Relevant Bachelor of Engineering or Bachelor of Science or Bachelor of Business Administration or equivalent or higher (IT related qualification may be required).
Senior Service Delivery Manager employer: Zensar Technologies
Contact Detail:
Zensar Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager
✨Tip Number 1
Familiarise yourself with Zensar's Return on Digital® strategy. Understanding their approach to digital transformation will help you align your experience and insights with their goals during discussions.
✨Tip Number 2
Network with current or former employees of Zensar, especially those in service delivery roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview.
✨Tip Number 3
Stay updated on the latest trends in cloud computing and cybersecurity. Being able to discuss recent developments and how they could impact Zensar's services will demonstrate your proactive approach and industry knowledge.
✨Tip Number 4
Prepare examples of how you've successfully managed client escalations and delivered projects within budget and timelines. Specific anecdotes will showcase your problem-solving skills and ability to meet SLAs and KPIs.
We think you need these skills to ace Senior Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud infrastructure, security services, and IT service delivery. Use specific examples that demonstrate your ability to meet SLAs and manage client expectations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Zensar and the Senior Service Delivery Manager role. Discuss how your background aligns with their Return on Digital® strategy and mention any relevant projects you've managed.
Showcase Your Technical Skills: Clearly outline your technical expertise in cloud technologies, data centre operations, and cybersecurity. Mention any certifications you hold, such as ITSM or SIAM, and provide examples of successful projects you've led.
Highlight Leadership Experience: Since this role involves managing teams and client relationships, emphasise your leadership skills. Provide examples of how you've fostered innovation within teams and successfully handled client escalations.
How to prepare for a job interview at Zensar Technologies
✨Understand the Company’s Digital Transformation Goals
Before your interview, make sure you research Zensar's Return on Digital® strategy. Understanding their approach to digital transformation will help you align your answers with their goals and demonstrate your commitment to their mission.
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of how you've managed cloud infrastructure and security projects in the past. Highlight your experience with SLAs, KPIs, and budget management to show that you can deliver results effectively.
✨Prepare for Client Escalation Scenarios
Think of instances where you've successfully handled client escalations. Be ready to explain your approach to resolving issues promptly and ensuring client satisfaction, as this is a key responsibility of the role.
✨Demonstrate Your Knowledge of Current Trends
Stay updated on the latest trends in cloud computing and cybersecurity. During the interview, mention any recent developments or technologies that could benefit Zensar, showcasing your proactive approach to innovation.
