Program manager(TESCO)

Program Manager (TESCO) – Zensar Technologies

Zensar Technologies is seeking an experienced Program Manager for the TESCO project to lead IT operations, optimize processes, and drive continuous improvement.

Job Description

The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize operational processes, ensure service excellence, and drive continuous improvement within a dynamic technology environment.

Responsibilities

• Lead, mentor, and manage a team of IT operations professionals, fostering a culture of high performance, collaboration, and continuous learning.
• Oversee the daily operations of all IT infrastructure, applications, and services, ensuring high availability, performance, and security.
• Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness.
• Champion the adoption and adherence to ITIL best practices across all operational processes.
• Define, implement, and monitor Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
• Drive continuous service improvement initiatives based on performance metrics, customer feedback, and industry best practices.
• Manage and optimize operations within cloud environments (AWS, Azure, GCP), including infrastructure provisioning, monitoring, cost management, and security.
• Develop and implement strategies for cloud resource optimization, automation, and disaster recovery.
• Ensure the seamless delivery of IT services to internal and external stakeholders, focusing on user satisfaction and business continuity.
• Develop and maintain strong relationships with key stakeholders, including business leaders, vendors, and customers.
• Implement robust monitoring and reporting mechanisms to track service performance and identify areas for improvement.
• Identify opportunities for process automation and optimization to enhance operational efficiency and reduce manual effort.
• Implement and manage operational tools and technologies to streamline workflows and improve data visibility.
• Drive the adoption of lean principles within IT operations.
• Identify and mitigate operational risks, ensuring compliance with relevant industry standards and regulatory requirements.
• Develop and maintain comprehensive disaster recovery and business continuity plans.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.
• 10+ years of progressive experience in IT operations, with at least 5 years in a leadership or management role.
• Demonstrable experience with large‑scale IT environments, including on‑premise, hybrid, and cloud infrastructures.
• Strong expertise in ITIL and ITSM frameworks (ITIL v3 or v4 certification highly preferred).
• Extensive experience with Cloud Operations (AWS, Azure, or GCP certifications are a plus).
• Proficiency in service management platforms (ServiceNow, Jira Service Management).
• Solid understanding of networking, cybersecurity principles, and data center operations.
• Experience with scripting and automation tools (Python, PowerShell, Ansible).
• Exceptional leadership, communication, and interpersonal skills.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Strong analytical and problem‑solving abilities.
• Demonstrated commitment to continuous learning and professional development.

Soft Skills

• Exceptional leadership, communication, and interpersonal skills.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Strong analytical and problem‑solving abilities.
• Demonstrated commitment to continuous learning and professional development.

Senior Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Project Management and Information Technology

Industries

IT Services and IT Consulting