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For Companies At a Glance
- Tasks: Lead IT operations, optimise processes, and ensure service excellence in a dynamic tech environment.
- Company: Join Zensar Technologies, a leader in IT services and consulting.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Be a visionary leader driving innovation and continuous improvement in IT operations.
- Qualifications: 10+ years in IT operations with strong leadership and ITIL expertise.
- Other info: Dynamic workplace with a focus on collaboration and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational processes, ensure service excellence, and drive continuous improvement within a dynamic technology environment.
Responsibilities
- Operational Leadership
- Lead, mentor, and manage a team of IT operations professionals, fostering a culture of high performance, collaboration, and continuous learning.
- Oversee the daily operations of all IT infrastructure, applications, and services, ensuring high availability, performance, and security.
- Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness.
- IT Service Management (ITSM) & ITIL
- Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change management, release management, and service request fulfillment.
- Define, implement, and monitor Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure service delivery targets are met or exceeded.
- Drive continuous service improvement initiatives based on performance metrics, customer feedback, and industry best practices.
- Cloud Operations
- Manage and optimize operations within cloud environments (e.g., AWS, Azure, GCP), including infrastructure provisioning, monitoring, cost management, and security.
- Develop and implement strategies for cloud resource optimization, automation, and disaster recovery.
- Stay abreast of emerging cloud technologies and trends to ensure our cloud operations remain cutting-edge and efficient.
- Service Management
- Ensure the seamless delivery of IT services to internal and external stakeholders, focusing on user satisfaction and business continuity.
- Develop and maintain strong relationships with key stakeholders, including business leaders, vendors, and customers.
- Implement robust monitoring and reporting mechanisms to track service performance and identify areas for improvement.
- Process Improvement & Automation
- Identify opportunities for process automation and optimization to enhance operational efficiency and reduce manual effort.
- Implement and manage operational tools and technologies to streamline workflows and improve data visibility.
- Drive the adoption of lean principles within IT operations.
- Risk Management & Compliance
- Identify and mitigate operational risks, ensuring compliance with relevant industry standards and regulatory requirements.
- Develop and maintain comprehensive disaster recovery and business continuity plans.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
- 10+ years of progressive experience in IT operations, with at least 5 years in a leadership or management role.
- Demonstrable experience with large-scale IT environments, including on-premise, hybrid, and cloud infrastructures.
Technical Skills
- Strong expertise in ITIL and ITSM frameworks (ITIL v3 or v4 certification highly preferred).
- Extensive experience with Cloud Operations (AWS, Azure, or GCP certifications are a plus).
- Proficiency in service management platforms (e.g., ServiceNow, Jira Service Management).
- Solid understanding of networking, cybersecurity principles, and data center operations.
- Experience with scripting and automation tools (e.g., Python, PowerShell, Ansible) is a plus.
Soft Skills
- Exceptional leadership, communication, and interpersonal skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Demonstrated commitment to continuous learning and professional development.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management and Information Technology
Industries: IT Services and IT Consulting
PROGRAM MANAGER employer: Zensar Technologies
Contact Detail:
Zensar Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PROGRAM MANAGER
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at Zensar Technologies. A friendly chat can sometimes lead to insider info about the role or even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into ITIL and ITSM frameworks. Brush up on your cloud operations knowledge too! We want to show that you’re not just a fit for the role but a passionate expert ready to lead.
✨Tip Number 3
Practice your leadership stories! Think of examples where you’ve optimised processes or led a team to success. We need to convey your experience in a way that highlights your visionary leadership style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Zensar team.
We think you need these skills to ace PROGRAM MANAGER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Program Manager role. Highlight your experience with ITSM and ITIL frameworks, as well as any cloud operations you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've optimised operational processes or led teams in the past. We love a good story!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've fostered collaboration and high performance in previous roles. We’re all about visionary leaders here at StudySmarter!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Zensar Technologies
✨Know Your ITIL and ITSM Inside Out
Make sure you brush up on your ITIL and ITSM knowledge before the interview. Be ready to discuss how you've implemented these frameworks in past roles, as well as any specific challenges you've faced and how you overcame them.
✨Showcase Your Cloud Operations Experience
Since cloud operations are a big part of this role, prepare examples of your experience with AWS, Azure, or GCP. Highlight any projects where you optimised cloud resources or improved service delivery, and be ready to discuss the impact of your work.
✨Demonstrate Leadership Skills
This position requires strong leadership, so think of instances where you've led a team or project. Be prepared to share how you fostered collaboration and high performance, and how you handled any conflicts or challenges within your team.
✨Prepare for Process Improvement Discussions
Expect questions about process improvement and automation. Have specific examples ready that illustrate how you've identified inefficiencies and implemented solutions. Discuss any tools or methodologies you've used to streamline operations.