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For Companies At a Glance
- Tasks: Lead IT operations and optimise processes for service excellence.
- Company: Join Zensar Technologies, a leader in IT services and consulting.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Be a visionary leader in a dynamic tech environment and drive continuous improvement.
- Qualifications: 10+ years in IT operations with strong leadership and ITIL experience.
- Other info: Great chance to work with cutting-edge cloud technologies and enhance your career.
The predicted salary is between 36000 - 60000 Ā£ per year.
We are seeking a highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational processes, ensure service excellence, and drive continuous improvement within a dynamic technology environment.
Responsibilities
- Lead, mentor, and manage a team of IT operations professionals, fostering a culture of high performance, collaboration, and continuous learning.
- Oversee the daily operations of all IT infrastructure, applications, and services, ensuring high availability, performance, and security.
- Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness.
- Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change management, release management, and service request fulfillment.
- Define, implement, and monitor Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure service delivery targets are met or exceeded.
- Drive continuous service improvement initiatives based on performance metrics, customer feedback, and industry best practices.
- Manage and optimize operations within cloud environments (e.g., AWS, Azure, GCP), including infrastructure provisioning, monitoring, cost management, and security.
- Develop and implement strategies for cloud resource optimization, automation, and disaster recovery.
- Ensure the seamless delivery of IT services to internal and external stakeholders, focusing on user satisfaction and business continuity.
- Develop and maintain strong relationships with key stakeholders, including business leaders, vendors, and customers.
- Implement robust monitoring and reporting mechanisms to track service performance and identify areas for improvement.
- Identify opportunities for process automation and optimization to enhance operational efficiency and reduce manual effort.
- Implement and manage operational tools and technologies to streamline workflows and improve data visibility.
- Drive the adoption of lean principles within IT operations.
- Identify and mitigate operational risks, ensuring compliance with relevant industry standards and regulatory requirements.
- Develop and maintain comprehensive disaster recovery and business continuity plans.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
- 10+ years of progressive experience in IT operations, with at least 5 years in a leadership or management role.
- Demonstrable experience with large-scale IT environments, including on-premise, hybrid, and cloud infrastructures.
- Strong expertise in ITIL and ITSM frameworks (ITIL v3 or v4 certification highly preferred).
- Extensive experience with Cloud Operations (AWS, Azure, or GCP certifications are a plus).
- Proficiency in service management platforms (e.g., ServiceNow, Jira Service Management).
- Solid understanding of networking, cybersecurity principles, and data center operations.
- Experience with scripting and automation tools (e.g., Python, PowerShell, Ansible) is a plus.
- Exceptional leadership, communication, and interpersonal skills.
- Proven ability to manage multiple priorities in a fastāpaced environment.
- Strong analytical and problemāsolving abilities.
- Demonstrated commitment to continuous learning and professional development.
Seniority level: MidāSenior level
Employment type: Fullātime
Job function: Project Management and Information Technology
Industries: IT Services and IT Consulting
Program manager in Edinburgh employer: Zensar Technologies
Contact Detail:
Zensar Technologies Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Program manager in Edinburgh
āØTip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
āØTip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT operations and think about how your experience with ITSM and ITIL can add value. Tailor your answers to show you're the visionary leader they need!
āØTip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on articulating your leadership style and how you've driven continuous improvement in past roles.
āØTip Number 4
Don't forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Program manager in Edinburgh
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Program Manager role. Highlight your experience with ITSM and ITIL frameworks, as well as any cloud operations you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've optimised operational processes or led teams in the past. Let us know what makes you tick!
Showcase Your Leadership Skills: As a Program Manager, leadership is key. In your application, highlight instances where you've led teams or projects successfully. We love to see candidates who can inspire and drive continuous improvement within their teams.
Apply Through Our Website: Don't forget to apply through our website! Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Zensar Technologies
āØKnow Your ITIL and ITSM Inside Out
Make sure you brush up on your ITIL and ITSM knowledge before the interview. Be ready to discuss how you've applied these frameworks in your previous roles, especially in relation to incident management and service delivery. This will show that youāre not just familiar with the concepts but can also implement them effectively.
āØShowcase Your Cloud Operations Experience
Since cloud operations are a big part of this role, prepare specific examples of how you've managed cloud environments like AWS or Azure. Talk about any challenges you faced and how you optimised resources or improved security. This will demonstrate your hands-on experience and problem-solving skills.
āØHighlight Leadership and Team Management Skills
As a Program Manager, you'll need to lead a team. Share stories that illustrate your leadership style, how you foster collaboration, and how youāve mentored team members. This will help the interviewers see you as a visionary leader who can drive performance and continuous improvement.
āØPrepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world challenges in IT operations. Think about past experiences where you had to make quick decisions or manage crises. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
